Case Description in HTML Format?

[Damian Martinez]

Hello Community,
When I create a case within the agent workspace, I can enter a description in rich format / html.
This is how it looks:

However when creating a case from email the result is different, this is the email sent from gmail:

and this is how the description looks in the case:

We are using flow to open case from email, I have changed the input field Description to HTML, it was string before:

and in the create case step I have this:

I have also tried the following but nothing works:

Would somebody know how to accomplish this?

Thanks!

[Damian Martinez · Accepted solution]

I finally got sorted, this was the solution, I hope this can help you guys if you encounter the same situation.

I have changed the Description Dictionary from String to HMTL.

In the flow I changed the create case and change to this: