I'm working in a sub-production instance to create Incidents from incoming email. I'm modifying what is taken from the email and put into the Incident. I figured out how to insert and save an old received email and then reprocess it. Is there any oth...
If I create a user and give them the ITIL role they are able to open the service catalog and view the categories and items within it. If I add a particular custom role to them they are still able to open the catalog but can no longer see the categori...
Hello we are setting up our Discovery and CMDB we are almost done. I had a questionsHow important is data certificationIs it easy to set upshould we set it up now I know all the link in the wiki but in plan language what is it and how it worksThank y...
I have to forms with related lists on the bottom. When I click the link for a record in the list, it brings me to the m2m record. Is there a way to configure it to bring me to the actual record shown? Any help is appreciated.
Our instance is running on Istanbul, upgraded from Helsinki a couple of months ago. We currently have Time Sheets disabled as we did a significant amount of configurations to Time Cards for the type of functionality we needed in our organization. ...
Hi all!I need to find a way to set a specific view when viewing a list, but when I view the form for the record I need to redirect to another view. How do I accomplish this?The situation is:Two different areas within the organization need different l...
Hello Gurus,I have form on which we have a 'send SMS' button, when clicked will bring up a UI page, which has a code something like this ..<g:ui_form><input type="hidden" id="cancelled" name="cancelled" value="false"/><input type="hidden" id="inciden...
Hi Everybody!In a catalog item I have a Lookup Select Box that pulls a filtered set of groups from our sys_user_group table. This will ultimately determine routing of a specific request, which all works fine simply using "task.setDisplayValue('assign...
hi gang,I created a list view for the records in a custom table, and I want to now delete it because it displayed the name incorrectly. Anyone know how to do this? Below it is the "Self_service" view.On the same topic, is this where I correctly d...
Hi all,I've got a record producer that I've built to create records in a custom table extended from Task. The records have some fields that I want to populate automatically when created by the record producer that pull values from the user record o...
Hi guys,I have a requirement that create an alert if an event occurs four times in 24 hours. For now the "Over(seconds)" field in "Threshold" tab of event rule specifies the seconds between each event but the requirement is an event occurs four times...
Hi, We are in the process of decommissioning a particular team from our instance and wanted to delete a Knowledgebase that they created.I tried assigning myself as the Knowledgebase Owner and I am already an admin, but unable to delete the Knowledgeb...
I have my work schedule set from 8am-5pm and it has a child schedule including holidays. I have run tests but i can't figure out what the best way to exclude days from a schedule.
HelloA request has come in to have outsiders access our ServiceNow instance without not necessarily having an account with us.My client subcontracts their incident work to any number of contractors to do their work. Because these contractors are co...
To satisfy our SOX auditors, we need to show: What role(s) within the Istanbul version can modify workflowsThanks! Mark
