Hi community,I have a workflow on request item table that just create a sc task when an item is requested. The default stage workflow is defined to "waiting for approval" on the stage field on the sc_req_item table. I modified the default workflow s...
Hi All,i tried the steps from Trying to move a PA Dashboard from dev to test via update set. How does the "pa dashboard" itself get added to the updat… i didn't find anything under sys_grid_canvas.list so i just skipped step 7.7. and committed u...
Hi,Currently service catalog request workflow has a single flow for 1 request (considering all the items whether they are hardware or software) , Is there any other way that I can have two different workflows based on the items category?
Hi All,We are implementing attachment encryption. For attachments uploaded from the UI, things are working fine. However, for attachments received from unattended processes (emails, workflows), I wrote a scheduled job per https://docs.servicenow.com/...
Hello AllI want make work notes field mandatory in list view when state is pending , close complete etc... could somebody advise me how can I achieve this without using data policy.Thanks in advance
When viewing System LDAP > LDAP Servers the related link for "Test Connection" comes back as "Connected Successfully", and we are able to browse any OU definitions yet the MID server LDAP probe fails.Has anyone seen this before? It is really...
Hi All,I have noticed this issue and I am unsure if this is a bug or a rule.This happens If I create KB article and add meta tags separated by commas. Then I can only find the created KB article if using the exact typing as it is in Meta Tags field.H...
I've got an Asset table with a Purchase Date field.I need to add a new field called Lifecycle Expiration.I then need to take the Purchase Date, add 5 years, then put that date in the Lifecycle field (read only field).How do i do this?
When a new user is added to the system, and they first login, if they have the itil role, they are brought to the ITIL Homepage.I want to leave the ITIL Homepage alone, but change the default page new users with itil get.How can i specify a system wi...
By default, the text editor or the article creation forms in Service-Now does not offer auto-save feature. One of our users encountered a problem wherein he was drafting his article and the browser crashed.To improve user experience, we want to add A...
I'm tearing my hair out over this one.I want to allow users access to templates based on User Criteria. To accomplish this, I've created a script include that evaluates whether a user belongs to a specific user criteria. The constructor takes a user_...
Hi guys,I'd like to send a catalog task to a dynamic assignment group based on choices made by the user a the catalog task ?What script should I use ?Example :Variable "TEST : A or B or CGroups Group_A or Group_B or Group_Cif variable chosen by user ...
Hello togetherI'm trying to do a lab self-paced and I don't get what is asked of me.Server Side Script:var table = options.datasource;data.fields = $sp.getListColumns(table, "ess");data.labels = [];data.registrations = [];if(!input){ var regG...
Dear Community!I created new email layout with company's branding needs, added it to email templates with notification email scripts and chose in notification todisplay specific text in custom format. But there is a problem, system is not displaying ...
I'm still very wet behind the ears with ServiceNow. Our organization is in the process of moving to ServiceNow. Under our current helpdesk scenario, almost all requests come via email and are treated as incidents since it's very hard to determine...
