We are on Istanbul, and have a lot of KB articles that refer and link to other articles. We also have a lot of users that email links to articles to other users.We noticed recently that when an article is Retired, it is still accessible through the...
I only want to show a related list if there are records in the related table. Is there are way to hide the list if there are no related records?
Could someone educate me about what "Relative duration works on" really means within the SLA definition?I have read the 'help' info online and it is clearly constructed by a team so familiar with the product that such idiot newcomer questions don't...
We are implementing multiple service portals and we need to force a specific SSO on each portal. So the end result would be when a user goes to portal A he will login using SSO A and when user goes to portal B he will login using SSO B.Any ideas on h...
I've got a UI Action I'm using to create a copy of a form from a request record. I have 3 different types of record producers that will be using the "Copy Form" UI Action, and I want the UI Action to know which record producer to go to. I've got ...
Hi all,I've got a UI Action for a "Copy Form" button that will enable a user to open a new record producer that has several field entries copied from the original record.I am having trouble getting the URL string to build properly, and I've isolated ...
I'm trying to figure out a way to connect the sys_id of a request record to the sys_id of the record producer that created it.is that possible?
i am guessing it just re-writes everything and makes the new updates? goranlundqvistthanks
I have a simple reference qualifier setup for the Caller field which is dependent on the Company field. Works fine.My issue is that I need the reference qualifier to allow Users from the value in the Company field OR my own Company which is called No...
What table is the list view settings saved to? I'm trying to control what columns are shown on list views - specifically the reference field view. We have a domain separated instance, and there must be some overrides set somewhere so the domains are ...
For the drop-down lists in your Knowledge Article, is it possible to upload a csv or Excel file for the choices? Rather type in all the values
Hello all:How to Change the state of Knowledge article from 'Published' to 'Draft' when someone edits?Thanks in advance.Kind regardsDanny Raj
how to make Public get call public for certain tables only... if it is not possible what are the options...
hi friends... i have not used SN survey earlier. how to create custom servey with my own/custom table i created.. it has many records.... but i want to survey for certain records now..help is higly appreciated.
Hello- we have a scheduled job that pulls in user data on a daily basis. We also have a business rule that's triggered via the scheduler later in the day that fills in additional detail on user records. I've been asked to shorten the gap between ...
