catalog form is loading very slow

[Venkat141]

Why catalog form is loading very slow on Service Portal and even on when opening RITM and SCTASK as well.

@Ankur Bawiskar 

@Saurav 

@shloke04 

@Anil Lande 

@Maik Skoddow 

@Jaspal Singh 

@Sandeep Dutta 

@Chandra Sekhar Maganty 

@Musab Rasheed

[Aman Kumar S]

Do you have a lot of onload client scripts and server lookups in them?

[SumanthDosapati]

Hi,

If the issue is for a particular catalog item, then you can compare it with other items to check what makes the difference.

This thread might help you for what to check.

Regards,

Sumanth

[Ankur Bawiskar]

Hi,

Check if you have multiple onLoad client scripts or UI policies.

Are the client scripts following best practices such as using getReference() with callback or GlideAjax

Try to disable those one by one and check the performance.

Regards
Ankur

[Maik Skoddow]

Hi @Pavan Ramireddy 

without any more details from your side, it is really difficult to answer you accordingly.

But if I were you in your situation, I would start from scratch with a copy of the catalog item and only one enabled catalog variable. Then add each variable (and all the configured Catalog Client Scripts and UI Policies) and always check the performance. That way, you can find out which variable/script causes the issue.

Kind regards
Maik