I have a three part question related to design and implementation of Catalog Items. I am often asked to design an item which accepts "one or more" items. For example one or more (name, phone number) pairs for a request to add lines to a phone. ...
There are documents (Word, Excel, PDF) that are stored on a server that I would like to be able to link directly to within a Knowledge article. I know that I can attach them to the article and link them that way, but some of these files are regularly...
In Eureka we used to have the bility to collapse the Activity area for an incident so it only showed the first line of the activity you could then expand individual updates to the activity to see it. This was really useful for incidents that have a...
Hi Community,Few Surveys are automatically getting cancelled by system, What would be the reason.Due date I have mentioned as 0 days: 0 hours:0 min.But still few surveys are going to cancel state and other few are still ready to take state even after...
I am relatively new to ServiceNow discovery and would like some guidance on how to populate the CMDB. I have the following questions: What are the benefits of Auto Discovery?What are the benefits of Manual Population?What are some of the challenges...
We are using SCCM (integration 3.0) to feed into Service Now. SN is pulling in the data from SCCM correctly but we are having an issue associating the ci's to a user. SCCM is pulling in the users attached to a ci as domain\userid, but our users are a...
We have a module that uses a list of recipients to send mail, but when the system is sending this, it seperates it by comma. As standard our Exchange Server does not accept comma as mail seperator - only semicolon.Where do I change this in the system...
HiI am trying to create a content page in Service Now instance and when i create and try to preview i get the below error.Please help me to fix this.Thanks in advanceRegardsDarpana
I'm a new customer and just getting started with update sets. I've been able to successfully bring over may items from one environment to the next. However, there are many items that don't seem to transfer, which is causing some problems and more...
Hi Guys,Can someone please confirm if there is a way that I can send emails from multiple addresses when notifications are going out from ServiceNow?I have got a requirement where several different Request Management system (such as Finance, HR) want...
Hi,We noticed that the magnifying glass in "My Groups Work" list view is grayed out.Is there a reason why? It shows on other list views.Thanks,Maria
Hello,I'm looking to clone my production instance over my test instance. I currently have non-committed update sets in my production instance that have already been committed in my test instance. Would it be as simple as recommitting these once the c...
Using delivered powershell activities for the first time. Writing script to add a user to a group and testing possible error conditions. Test case is trying to add a user to a group that they are already a member of. Activity is throwing an err...
Hey all, I'm trying to follow the SN Instance Maintenance Recommended Practices guide, and I'm trying read through a really, really, really large log file. It's 160mb. That's too big for Notepad or Notepad++. I was wondering what you all use to view ...
Hi All,I have a UI macro type variable in that i built a tabular form(<table></table>) where i am taking user entered values from an on submit client script by using document.getElementById things work fine till here.AFTER HELSINKI UPGRADE :as i want...
