Apparently, SN has changed the way that HTML codes are applied when Word files are imported as knowledge articles.When I started using this functionality in May 2016, in Geneva, the Word styles Heading1, Heading2 and Heading3 translated very neatly i...
Hi,on existing incident records, worknotes have a yellow bar on the left side to distinguish them from additional comments.But on new records, the field is NOT color marked.In my DEVELOPER Instance the fields are not equal on new and active as well, ...
Hello,If I select SLA timezone as CET and I opened a INC in between March - October then SLAs start measuring time according to CEST timezone or not?If not then how can i add timezone as CEST?
Hi,I want to display sys_user table in the Field type 'List', on the form. So that users be seen by names and can be select.However I want to display ONLY ITIL group members. But the filter will not work as I can not access sys_user_grmember and fi...
Hi!Is there any default document with questions ,where customers put their answers about CMDB (what they want to track, how deep, separate CMDB data,etc,…) ?The document should be just a guide line for CMDB designers how CMDB should look like at the ...
On which occasions do the changes in table does not get recorded in the Audit Log ?We have some custom fields for Configuration Item in the "cmdb_ci" table which always logs the changes (Audit is on) but we noticed recently that the change was not ca...
I am trying to integrate ServiceNow with a 3rd Party system using the Rest API. I am able to call the GET requests however for POST getting 401 - Invalid username/password combo.I have checked the same in Google Chrome Postman and it is working for b...
I realized after a user orders a catalog item and checks out they can change their responses. After they checkout they can click on the item and basically fill it out again and hit update. This however does not update the workflow.Has anyone else not...
I am a member of a number of freeform Visual Task Boards in our ServiceNow instance and have a number of PTASKS assigned to me from these boards. Is there a way to close the PTASK from the visual task board without having to go in and mark the PTASKS...
We turned off SMS notification from notification preferences but the SMS message still keep sending to devices. The device toggle is grayed out but the notification is still coming.
How to show the Cannot Read and Cannot Contribute tabs in the KB? I currently do not see them.
We have a new solution in place and need to test only 1 notification in TEST. If we turn on email, everything gets sent and we can't have that happen. Is there a way we can ONLY have this one notification go out for testing purposes and not eve...
Can anyone elaborate advantages/disadvantages of using Global application?Are there any risks in future?Suppose, I'll have two different projects on Service Now.There are 2 steps:1. create 2 different custom applications2. create both in Global scope...
What width do you use for main area of your KB articles? I used a table and set in CSS the width to 60% to avoid the text from running edge-to-edge and that seems okay but I thought about setting it to a fixed pixel count. What works for you?
experts ,help please We are trying to map and integrate from ucmdb database CIs to ServiceNow ci tables . what other snow database tables we need to choose. The snow table I am reviewing currently are cmdb_ci_db_instance, cmdb_ci_db_ora_instance(...
