Adding thums up symbol in Survey notification email
After Closing the incident, our Clients want to get Survey notifications with Thumps up for all ok and thumps down for not satisfactory. Can we add Thumps up / down in Survey notifications?
Forum Posts
Inactivity Monitor or SLA
Management is trying to implement a rule in the organization that assignment groups must "respond" to an incident within 24 hours of receiving it. Not necessarily resolve the incident, but just acknowledge to the end user that their ticket is being...
List of all Classes whose Base Class is "cmdb_ci"
Hi All,I want a list of all Classes whose Base Class is "cmdb_ci". Please help me how can I get the list.Thanks & Regards,Preety
business rule to prevent closing of a record if child task records are not closed
hi all,In a custom scoped app "Feedback", I have a custom table (extended off Task) for feedback records (let's call this the parent table). I have a 2nd custom table (also extended off Task) for the tasks assigned to a feedback record (let's call ...
Resolved! Pre populate favorites in the navigation pane.
We would like to pre populate suggested favorites in the navigation pane. I could not find a place to do that except for the mobile interface.
Epic Integration with ServiceNow
Hi AllHas anyone integrated the Epic Help button with ServiceNow? Our Clinical support team now receives Epic tickets from users that create the request with the Epic Help button. Inside Epic there is an envelope icon our users hit and it opens a t...
Resolved! Change banner colour on login page
Hi All,Can anyone tell me how I can change the banner colour on the login page on my Instanbul (U16) instance?I changed the "Header background colour" in System Properties > Basic Configuration U16 to a lighter colour to match my dark coloured logo o...
For incoming emails - how do you set the target?
I am not using a watermark to update an incoming email - I'm actually going through a glide query and updating it that way.Because of this, the target is empty (even though the email is updating the record). This causes all the attachments on the ema...
Resolved! How do I remove an attachment from an email notification?
I am in System Policy -> EMAIL -> Notifications. I added an attachment to the notification by mistake when testing. It needs to go before moving this into production, but I cannot seem to figure out how to remove it. Feeling pretty silly about ...
Service Portal Filter breadcrumb widget like HI
A requirement we have here is allow our users to view open incidents and request along with their closed incidents and requests. The My Request page only lists the open incidents and requests. I was hoping if I put the Filter Breadcrumb in the My...
Send email notification to requested_for user
I'm working in creating a catalog task. Inside of my workflow, I would like to add an email notification to the user if they are not able to fulfill the request. I'm not sure how to implement this.I used a notification inside of my task but It doesn'...
Resolved! I'm trying to add a hyperlink to a file on an internal server, i.e. file://///servername/filename, in a KB Article. Each time I do, the hyperlink is removed. Is there a way to do this?
I have a document I need to add to our knowledge base and it has links to UNC file paths in it. I need to be able to preserve these links inside the KB article. Everything I have tried has failed. just copying the link takes me to a web page an...
Resolved! Preview on Catalog Items
Hi,Can I remove this preview link (which does not do anything anyway) from the items list?The value of glide.sc.auto_expand is set to 0. I changed it to 1 and then back to 0, just to make sure. Preview is still there.Currently on Helsinki patch 6, UI...
Resolved! ServiceNow - SCCM integration user - Roles required
Hi All,We are planning to integrate SCCM with Service now using plug in "Microsoft SCCM 2012 v2 (4.1.0)".There is a provision to setup 'Run as' user in scheduled data import - "SCCM System 2012 v2 Import".Kindly let me know which Roles we need to pr...
Resolved! Please explain current.variable_pool
Hi ,Can someone please let me know what is "current.variable_pool" used in the business rule to call the Rest message . We are calling the REST messages for posting the varaibles information to 3rd party tool.Our script looks like this , please clari...
