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Change Model vs Change Type

steveturley
Tera Guru

‎09-15-2022 08:03 AM

Can anyone explain the difference between Change Model & Change Type?

I have a requirement to define a 'Major' and a 'Minor' change with the only difference being the approval groups

Thanks!

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Niklas Peterson
Mega Sage

‎09-15-2022 10:48 AM

Hi,

Change Types are simple types of Change Requests that enables the use of workflows for different scenarios. Common types from ITIL: Standard, Normal and Emergency.

Change Models are an extention of the Change Types and enables Change Managers to tailor activities in a modern way using Flow Designer to manage states and transitions.

Regards,
Niklas