Change template used to create a knowledge article

Denae_S
Tera Expert

‎07-21-2022 11:38 AM

Is there a way to view what template was used to create a knowledge article and then is there a way to change the template to a different one?


For example, we have an article that was created using the General Use template but there is a custom template called Troubleshooting that should have been used.  is there a way to re-apply a template so the article switches to using the Troubleshooting template instead of the General Use?

To help find other instances where this happened is there a way to report on what templates are being used on each knowledge article?

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Palak Gupta
Tera Guru
Tera Guru

‎07-21-2022 02:17 PM

Hi there!

Please refer below 

Deactivating knowledge article templates

You cannot delete an article template because article templates have an associated child table. Deleting a template would also require deleting the child table. Due to the limitations on dropping tables, article templates and template columns are explicitly made non-deletable. Instead, you can disable the Knowledge Article Templates feature by clearing the Active check box on the Article Template form.

Note: The Standard template is available by default and can’t be made inactive.
 
For more information please refer below link.

https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/product/knowledge-managem...

Regards,

Palak

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Denae_S
Tera Expert

‎07-22-2022 06:23 AM

I don't want to delete a template, it is being used by other knowledge bases, i just don't want it available to my knowledge base, but because it was used by a few articles I cannot diss-associate it.  

So my question is can I change a template that was used on a specific knowledge article?  And further is there an easy way to identify what template was used when an article was created?

0 Helpfuls