Change the Chevrons titles at the top of a project

[Dean Mueller]

We would like to change the titles of the Chevrons at the top of a project inside ServiceNow.  

1. Is it possible ?

2. If so is it a per user change or global?

I've added an attachment and highlighted in yellow what I am referring to w/respect to the Chevrons.

[sachin_namjoshi]

You can change them with process flow configuration for project record.

This will be a global change

Regards,

Sachin

[Dean Mueller]

I see that changing that changing these "labels" is straight forward and is specific to the Table you are focused on (for example the Projects table).  What are the risks or implications with how ServiceNow works and handles these 'phases' if you make changes to specific attributes of the data like the order or add a new phase to say the Project phases.  I am being told by a vendor helping us roll out SNOW and they are telling us there are a lot of implications to making changes to these phases of a specific table like Project for example.  they state that this involves customization vs normal configuration of the application.

Right now we may just want to change the word Executing to say Initiate (just an example).  

Does that affect other phases in other 'tables' like Portfolio or any other area of Service Now that speaks to customization vs configuration.

Thanks for any response.

[sachin_namjoshi]

Changing labels for these process flow formatter records won't cause any issues since sys_id of records will remain same. I hope that your instance doesn't have business logic based on label of these process flow formatter values.

Make sure that you run your regression testing after doing this label change in your sub-prod instances.

I have changed labels in the past many times and i haven't got any negative impact. I made sure to run my ATF regression test suites after label change in my sub-prod instance.

Regards,

Sachin

[Ant1]

If we are adding new field phases and chevron labels and disabling the OOB ones, what are the implications?  My understanding is that this is a customization and could affect future upgrades of the project module?  I'm also not sure of whether or not this will affect other background functionality by making these changes.