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Remote Update set

If click on some customization record in Update Set, there is a field Remote Update Set.I want to know the proper use of this feature.

abhijats by • Tera Expert
  • 3190 Views
  • 3 replies
  • 0 helpfuls

Searching on short description

I recently polled our agents on if they like the fact that knowledge will automatically search on the short description of an incident. An overwhelming majority came back to say that once they click knowledge they end up deleting the search and type ...

krauts24 by • Kilo Contributor
  • 1358 Views
  • 2 replies
  • 1 helpfuls

Different View for new records

Hello,I have a view that should only show on new records. So I modified the arguments in the Create New Incident module to specify this view. If you click Save it stays on this view.I need to do something to switch the view after save. I thought I co...

gaidem by • ServiceNow Employee
  • 1624 Views
  • 1 replies
  • 0 helpfuls

kb affected products

Hi all,we have a macro named kb_affected_products in Service now.What this macro does is it makes a List of products to which a Knowledge article pertains. Now as per my requirement i want when name of CI attached to particular knowledge article is l...

coolboy by • Mega Expert
  • 1537 Views
  • 4 replies
  • 0 helpfuls

Anyone know what the ticket table is for?

Anyone know what the ticket table is for? I need to send a ticket/task to a team to do some work that is related to an incident and I noticed there is a "ticket" table that is not being used so I figured why not just use that. But I did not know what...

DrewW by • Mega Sage
  • 2435 Views
  • 2 replies
  • 0 helpfuls

Duplicate record

I have some duplicate records in my table "sys_user". How to make one record as inactive based on some field ( like email because in one record email field is empty) & to add prefix like old-username .....

by •  
  • 2765 Views
  • 5 replies
  • 0 helpfuls

Knowledge Base - Ability to Attach Files

Hello,I'm trying to find a way in Service Now where I can create a knowledge base article and attach either one or multiple .TXT files for a group of customers to download. The only thing I have come close to is adding the ability to display any atta...

cdaignault by • Kilo Explorer
  • 3818 Views
  • 2 replies
  • 0 helpfuls

Change Knowledge Categories

Hey there! I'm wondering, and I'm probably missing something easy, is how do you change the categories that are listed on the main Knowledge View page? I know how to move them around (drag, simple), but can't remember where to add new ones/remove the...

Droid101 by • Kilo Explorer
  • 1329 Views
  • 6 replies
  • 0 helpfuls

How to manually reindex KB records

We set up the KB plug-in on our DEV environment and created about 50 records. The we enabled KB plug-in on TEST environment and migrated the records. When we perform a search on DEV for "weblogic" we get 31 matches - the same search on TEST returns 8...

khabibulan by • Kilo Contributor
  • 2503 Views
  • 5 replies
  • 0 helpfuls

Create Knowledge article templates

We rely heavily on the knowledge articles and have a standard set of templates we use for each of our customers. Right now we have word docs that contain our templates that we copy and paste from when creating new articles. I've seen the 'Save as Tem...

skaufmann by • ServiceNow Employee
  • 2581 Views
  • 8 replies
  • 0 helpfuls

Audit history for a deleted record

I have found that some of our Business Services are being deleted, and would like to track down the offender. however, once a record has been deleted, how can I view an audit history?I have tried to look in the logs, but don't know what to look for. ...

by •  
  • 3324 Views
  • 8 replies
  • 0 helpfuls

Multiple value selection for a field in form

I have a field in a form where i need multiple values(not users) to be selected. Only way i think of doing it is by watchlist (glide_list). I can't do it as choice list as it gives only one option to select from the list. Other way of doing it as cre...

by •  
  • 4812 Views
  • 4 replies
  • 2 helpfuls
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