CI Class Manager-Hierarchy not populating

nkduodu
Kilo Contributor

‎03-02-2017 02:09 PM

I have to configure our CMDB Dashboards and so trying to do this through the CL Hierarchy.

However, when i click on CI Class Manager, i see the CI Hierarchy but it's not populating for me to select different CIs.

Can someone please tell me exactly what needs to be enabled and where to enable it so CI Hierarchy shows the complete list of CIs?

Please see attachment.

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nkduodu
Kilo Contributor
In response to JC Moller

‎03-02-2017 03:13 PM

Thanks Jan. Attached is my current groups in the Lab environment.



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JC Moller
Giga Sage
In response to nkduodu

‎03-02-2017 03:38 PM

Hi,



Ok, so this is not a permission issue.



Have you tested on different browsers, Firefox, IE and Chrome. Do they all give the same end result?



Are you aware of any Istanbul patch installations in your lab instance since your initial tries three week ago?



Currently self using Helsinki patch 7 version and have not seen any reports regarding issues about CMDB Health Dashboards on Istanbul version.



- Jan


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