Group Type
What 'Type' can be added to an assignment group which contains 'pa_viewer, itil, release_v2_user, u_call_user' role?
Forum Posts
After upgrading to Xanadu, we can't view the "Platform Analytics Workspace" in workspace top menu
After upgrading to Xanadu, we can't view the "Platform Analytics Workspace" in workspace top menu any more.
Not able to query the 'Item Produced Records (sc_item_produced_record)' table in Script include.
I am trying to query the table 'Item Produced Records (sc_item_produced_record)' in script include. I want the record producer name from the incident sysid. I wrote the below code. Here 'case_numb' is having incident sysid. But it is not going inside...
Resolved! How to Create a ServiceNow Service Catalog: A Guide for Admins and Developers
Creating a Service Catalog in ServiceNow enables organizations to manage and automate service requests efficiently, improving user experience and streamlining operations. In this blog post, we’ll walk you through the process of setting up a Service C...
Posting Attachments through Scripted REST API
We have a requirement where a third part application needs to send an attachment to Service Now and attach it to a record. We cannot use the out of box Attachment API as that requires the Sys Id of the record being updated and they won't have it. S...
Leveraging Import Sets for ETL in ServiceNow: A Complete Guide to Data Integration
In the context of ETL (Extract, Transform, Load) in ServiceNow, Import Sets in ServiceNow play a crucial role in handling the transformation and loading stages of data integration. Import Sets allow organizations to efficiently extract data from exte...
Resolved! What is captured in update set?
Hello friends, I would like to understand the basics of update set. Even if BR is set to Active/Inactive or name/description update, does it capture an ENTIRE record or only changes are captured leaving other configs. Please let me know. Thanks,Rahu...
Resolved! How to change profile pic that shows beside logged in username.
Can someone share the steps to change the profile picture on my instance (san diego version)? Picture that shows on top right corner.I tried google and this community all the answers are old and steps mentioned is not available in San diego version.N...
Resolved! Restrict knowledge article templates for each knowledge base
Users are using the wrong template for certain knowledge bases. It seems the templates are available for every knowledge base (going by interceptor). A good example is the Known Error KB which should only contain articles using the Known Error templ...
ATF - Use scripted query parameter in Open Service Portal Page step
When creating ATF tests, I commonly use javascript to generate dates. Unfortunately, I am finding an issue where it will not evaluate in the Open Service Portal Page step. Does anyone know how to accomplish a dynamic date as a URL parameter? For ex...
Script Needed
HI All, I need a script to update the incident table Requirement: I need to capture the updated time and add it in closed field
Knowledge Article form
What could be the reason if an assignment group is not showing in the 'Can Read' field in the Knowledge new record form? What should I check or look for?
Respecting ACLs in GlideAggregate
I have a ServicePortal widget which calculates a set of filtered record counts using GlideAggregate. Is there a way, like GlideRecordSecure to make the aggregate respect the ACL on the table and only count records which the logged in user can see? It...
I am getting "there are no risk assessments defined for this request" error for all change request.
I am getting "there are no risk assessments defined for this request" error for all change request, and not able to move to next state without calculating Risk assessment.Can someone please help and suggest something to sort this issue ASAP.
Display value of catalogue variable in Flow Designer: a simple solution
Unfortunately in general* it is not possible to get the display value of catalogue variables in Flow Designer in a "no code" way. Some workarounds are available in the Community and in Support (e.g. KB0960074). As far as I could find, they are either...
