Hi All, I created the following Client Script to display an alert/popup message, whenever the problem record state changes to Fix in Progress. However, when mandatory fields are not yet filled in before transitioning to the next state, my alert/popup...
Hi All, Can anyone see what might be wrong with the below SI and CCS. All fields are set correctly except business_unit and phone. I am logging the values for these fields and I see the correct values in the logs. function onLoad() {// Get the sys_i...
Hi there, I have few new filed created on incident table which i want to copy it when user click on "Create Problem" button. I check the UI action but i am not able to find that where i have to make the changes.
Hi everyone, I'm working on creating a knowledge article derived from a Problem record. My goal is to include text from specific fields of the Problem record, such as cause notes, workaround notes, and fix points. While I know how to automatically ge...
Hi How to allow .CSR file extension types as an attachment.We see the glide.attachment.extensions property is set to blank value which states that all the attachment types are allowed. Please help!
Hi @David and @Dan Bruhn, I am trying to post my question but it is not getting approved. Could you please do the needful on high priority.
Hi, I am trying to figure out how to search in my *Select project(s) without adding the asterisk wildcard. Essentially when I search with an (*)spaces it will populate Cisco Spaces. I want to be able to search without having to add the asterisk. Not...
Hi Folks, I need urgent help on below.I have a requirement to cerate new ui action "Create Problem" in interaction record on SOW. It should be placed below "Create Change".
Hello friends, I went through out all advices but nothing worked for me.I need simply create modal window with prefilled document_id field "feature".My code look like this, but not working. If you have any help, it is very appreciated.Thank you.
Hello Experts,I have a requirement to create a report that displays the most recent date a service was requested for each item in our service catalog. So the desired end result would display the list of catalog items (sc_cat_item) with the most recen...
Hi @David and @Dan Bruhn , Please help me to get my post approve, When i am posting my question it is taking almost 1 day time to get it approved.
When problem is marked as closed then all open tasks are getting auto canceled. I want to restrict auto closer of task as well as problem if there is any open task associated with.
Has anyone configured a custom SMTP/POP3 email server instead of using the out-of-the-box (OOB) ServiceNow-provided option?If so, please share any challenges you foresee with inbound email actions, troubleshooting, or availability.Additionally, are t...
How to set priority critical if caller is vip user.
How to Delete "Category" and Add "Taxonomy" and "Owner" fields in List view of Catalog tab in the Catalog Builder.Please refer the attached screen shots.