CI Classes and CI Attributes

vinodkumar2010 · ‎05-01-2024

Hi anyone can explain with examples what are the CI Classes and CI Attributes? Its really appreciate and helpful.

Dr Atul G- LNG · ‎05-01-2024

Hi @vinodkumar2010

This video will explain your need.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Robbie · ‎05-01-2024

Hi @vinodkumar2010,

To try and answer this as simply as possible, CI attributes are characteristics and information points of a CI.

A CI class is also technically an attribute however with a distinctive difference - the Class is a group of CIs that share attributes and are stored in their own class table.

An example of each would be as follows:

CI Class: computer, router, or server.

CI Attribute: Asset tag, Serial number, location.

See the below links for the SN Docs definition and further info on CI attributes and CI Class (and more)

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

See SN Docs attribute page for further info:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

See SN Docs class page for further info:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

View solution in original post

Dr Atul G- LNG · ‎05-01-2024

Hi @vinodkumar2010

https://youtu.be/fKwiWBNjOxg

This video will explain your need.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

vinodkumar2010 · ‎05-01-2024

Thank You @Dr Atul G- LNG for valuable knowledge sharing

Robbie · ‎05-01-2024

Hi @vinodkumar2010,

To try and answer this as simply as possible, CI attributes are characteristics and information points of a CI.

A CI class is also technically an attribute however with a distinctive difference - the Class is a group of CIs that share attributes and are stored in their own class table.

An example of each would be as follows:

CI Class: computer, router, or server.

CI Attribute: Asset tag, Serial number, location.

See the below links for the SN Docs definition and further info on CI attributes and CI Class (and more)

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

See SN Docs attribute page for further info:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

See SN Docs class page for further info:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...