CI record creation

[DebasisP]

I am facing a challenge, if an asset record is created manually, the associated CI record is not getting created. How to resolve this?

[Ravi Gaurav]

Hi Debasish,

To ensure that a Configuration Item (CI) record is created automatically when an asset record is created manually, you can implement one of the following solutions:

************************Use a Business Rule:

You can create a Business Rule on the alm_asset table to automatically create a CI record when a new asset record is created.

Steps:

1. Navigate to System Definition > Business Rules.

2. Click on New to create a new Business Rule.

3. Configure the Business Rule with the following details:

   • Name: Create CI on Asset Creation
   • Table: alm_asset
   • When: Before (or After, depending on your requirement)
   • Insert: Checked
     
     

     (function executeRule(current, previous /*null when async*/) {
     // Check if the asset is associated with a model that has an associated CI class
     if (current.model_id.ci_class) {
     var ciGr = new GlideRecord(current.model_id.ci_class);
     ciGr.initialize();
     
     // Set necessary fields
     ciGr.name = current.name || current.display_name;
     ciGr.asset = current.sys_id;
     ciGr.install_status = current.install_status; // Or map to a corresponding CI field
     ciGr.location = current.location;
     ciGr.assigned_to = current.assigned_to;
     
     // Add more fields as necessary

     // Insert the CI record
     ciGr.insert();
     }
     })(current, previous);

[Nicolas_B]

Hi,

The Asset is created by the UI action or by script ?

If by script, you need to ensure you don't have the "setWorkFlow(false)" option in your GlideRecord as it will prevent the run of Business rules and it is a BR that is creating the CI based on the Asset Model Category.

If it is by the UI, you need to ensure that the BR is still active. 

You can check this support article :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999333