Close Tasks from flow designer automatically

Nico12
Mega Sage

Hi,

 

I have created a flow designer to update manager field on user form from a catlog item and it work perfectly.

The only thing is that i want sc_tasks, and so RITM and REQ to auto close when the updating is done.

How i could achieve this.

Here is my flow :

find_real_file.png

I tried on last action to set this but it didn't work :

find_real_file.png

 

Is there a way to close the task /RITM / REQ ?

Regards,

1 ACCEPTED SOLUTION

Uncheck the "Wait" option on the "Create Catalog Task" activity. And make sure the order of activities remains

- Create Catalog Task

- Update Manager

- Close Catalog Task.

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12 REPLIES 12

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you can update RITM and REQ on similar lines.

Use Lookup Record on RITM and query with SC TASK RITM -> then update it

Use Lookup Record on REQ and query with SC TASK REQ-> then update it

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

Thanks for the reply.

 I have one problem. I realise that the flow never finish the seconde step.

 

find_real_file.png

 

it stays on "waiting" state and never goes to the third step "update record".

 

find_real_file.png

 

Have you any clue ?

Regards,

Uncheck the "Wait" option on the "Create Catalog Task" activity. And make sure the order of activities remains

- Create Catalog Task

- Update Manager

- Close Catalog Task.

Supraja M
Tera Contributor

I have to auto close a task after 1 business day I'll share the picture can you please assist me if what i mean is right and provide solutions as it is urgent.

IMG_20221108_160720.jpg