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09-23-2021 03:02 AM
Hi,
I have created a flow designer to update manager field on user form from a catlog item and it work perfectly.
The only thing is that i want sc_tasks, and so RITM and REQ to auto close when the updating is done.
How i could achieve this.
Here is my flow :
I tried on last action to set this but it didn't work :
Is there a way to close the task /RITM / REQ ?
Regards,
Solved! Go to Solution.
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09-23-2021 08:23 AM
Uncheck the "Wait" option on the "Create Catalog Task" activity. And make sure the order of activities remains
- Create Catalog Task
- Update Manager
- Close Catalog Task.
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09-23-2021 03:05 AM
Hi,
you can update RITM and REQ on similar lines.
Use Lookup Record on RITM and query with SC TASK RITM -> then update it
Use Lookup Record on REQ and query with SC TASK REQ-> then update it
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-23-2021 08:15 AM
Hi Ankur,
Thanks for the reply.
I have one problem. I realise that the flow never finish the seconde step.
it stays on "waiting" state and never goes to the third step "update record".
Have you any clue ?
Regards,
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09-23-2021 08:23 AM
Uncheck the "Wait" option on the "Create Catalog Task" activity. And make sure the order of activities remains
- Create Catalog Task
- Update Manager
- Close Catalog Task.
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11-08-2022 02:41 AM
I have to auto close a task after 1 business day I'll share the picture can you please assist me if what i mean is right and provide solutions as it is urgent.