CMDB alias name for CI

[Henrik Jutterst]

Anyone here with input on how to have friendly name for a CI and the standard "technical" [name] for a CI?

I'm looking for a way so that users can create an incident just like OOB CI, but also for CIs with a friendly name. 

I know there is a table called cmdb_ci_alias, but this creates a new CI. Another way is to add an extra field on cmdb_ci table, but then you have to change on all places where you can search for a CI (portal/backend/reference fileds etc)

SO.. anyone here who have dealth with this sort of issue where you can have an alias for a CI...?

[David Casper · Accepted solution]

It's been a little while, but I did implement the following solution: 

https://www.servicenowguru.com/scripting/client-scripts-scripting/creating-alias-reference-field-sea...

It worked very well. I've not compared it to any new solutions that might be out there, but as I mentioned it was solid. Figured it would at least be a good place to start for you.

[Henrik Jutterst]

Hi David and thanks for the reply. I was looking at this before and I was alternating this solution compared to "Auto-complete for reference fields". I havent decied what to use yet, but I think it's either one or the other in this case.

However, thanks for the reply. I'll mark is as solved.