what is the difference between View Count in kb_knowledge table and Viewed kb_use table, why the difference in both places for same article? how the entries takes place in kb_use table and how it is in kb_knowledge table? Note : Sometimes the view co...
Is there a way to add rich text like images & formatted text (font size change, colour change etc) in Announcement in Service Portal?
I send a request outside servicenow in the script of the business rule through rest message, I want to get the time from sending the request to receiving the response Is there any good way? I look forward to your answer Thanks
Hello, I have a record producer with some attachment fields. I need to make them read only through an onLoad() catalog client script. I currently have a script and script include that I am using to set multiple fields to read only. This is working gr...
Hello, Two groups write articles in the same KB. They have knowledge role. Is it possible to one of the two groups to publish articles in a category restricted to them only ? Thanks in advance, Yassine
I created a report from the Requested Items Table. I am trying to create an interactive filter that allows me to search/query the report. There are thousands of records in the report and the user wants to be able to search an RITM in a search box tha...
What is the difference between Active and Locked out fields in user Creation.
Is it possible to display the execution result message of the schedule job like an sample image below?Result example:"Batch processing is complete.Number of cases processed: XX casesNumber of successes: XX caseNumber of failures: XX" case※Is it possi...
Hi, I am integrating with some functionality within the Microsoft Graph API and have followed these steps to configure my lab environment for access: https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/apis-intro?view=o365-world...
Does a document exist that identifies the Pros and Cons of creating one or multiple Knowledge bases. We have many many products and a customer can have one or many of them. We are trying to determine the best route and why.
So I am having an issue with some LDAP import AD groups missing 'member' field information. Which is causing issues with adding users to the group with the missing member details. So I have three test groups that have three different group scopes ass...
I want to set:1) Maximum # days a user can use ihis password2) Minimal # days before a succesfull password can be changed again3) Number of passwords rememberd so they can not be used againFor bullet "1" I do not have the solution.1) Password can be ...
Hi community, I'm actually working on a incident, which I can not explain : My customer has created scheduled jobs, which create, through a template, a catalog task (also without any RITM as a parent). When the assigned to on this task tries to acces...
Hi All, Greetings, I have a custom app which is extending case table. I have created a flow XYZ which triggers and works fine when a case is created by ServiceNow API explorer or Postman. This flow triggers on create/update of the case and run only o...
