Our knowledge manager wishes to make retired documents only visible and readable by him. This way even itil users cannot read retired documents but I cannot find contorl for this anywhere. I have updated the access permissions to remove Retired b...
We already have login rules in place to redirect non-roled users to our CMS. However, we would like to route all users to the CMS -- how? Also, for itil roled users, we would like to have them click on a link from within the CMS and be routed back to...
Hi SN Guys, I am struggling to reload the window on native view. Please find below my configuration. 1. I have UI Action on table "A" in which I am using GlideModal to render an "iframe" (iframe is in separate UI Page) then from iframe I am tryin...
Knowledge Article Attachments are not visible : (Display Attachment check box is checked/ON) When I create a new Standard Template Article, and add the attachment; i can see the attachment added and listed in the attachment section. However! The Min...
I want to create an incident when user clicks on this button("I have same issue") in knowledge base.Knowledge base has a field named parent incident having an incident.Requirement is that the description and short description will be same as descrip...
Looking for some design advice for using a 3rd-party REST API to derive service catalog variable choices. Requestor will enter request via ServiceNow Service Portal, but variable choice values will be sourced by 3rd party application. We are curren...
---------------- widget always hide IF "state" field of "sn_hr_core_case" table is "7" THEN widget show ---------------- How can I write this condition (Script) in my widget? Thank you so much!
We are developing service portal. My requests widget we expect to show records from many table including scoped applications. Any one have done this? we are looking for good option to implement especially UI
I want to display first name of current user inside of widget. inside of widget HTML <p>Hello, {{firstName}}</p> SERVER SCRIPT (function() { var firstName = gs.getUser().getFirstName();})(); What is wrong? I have tried many ways but have not been s...
The platform automatically deletes all ECC Queue [ecc_queue] table records once they are between 4-5 days old. How to increase this duration to 15 days. Could anyone pls help on this.
My requirement is to take last comment or work note ,which one last updated either additional comment or worknotes . how to do that.ctomasi
I'm trying to make a script but I'm having a hard time. I need to handle the subject of an email that will be received by the Inbound Email trigger, and for this I need to make a script on the conditions part of the Look Up Record action. I believe t...
Recently we started utilizing the Attach knowledge feature from the Incident form. However, some agents have asked if there's a way to remove attached knowledge articles once they've been attached to an Incident. I'm not finding a simple way to accom...
While logging in as an admin I am getting the following error "Only interactive users are allowed to access UI" can anyone please help Regards Divya
Hello everyone, It looks like "Incident assigned to my group" notification is also send to some non-members of an Assignment group, most likely because their manager is a member. However, we have another, custom created, notification to an Assignment...
