CMDB: CI Attributes (Owned by vs. Managed by)

[MarcB1]

Hi

The CI Class "Hardware" [cmdb_ci_hardware] has multiple Reference fields targeting the User Table.

- Managed by
- Owned by
- Assigned to
- Supported by

Is there any documentation out there which describes which one is for which use case?

-> e.g. John Doe is responsible for a Windows Server SRV123... Is he the owner or manager in the terminology of ServiceNow?

All I found was this description on DOCS:
https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/concept/class-hardware.html
--> The Owned By, Assigned To, Managed By, and Supported By are reference attributes to the User [sys_user] table. The Assignment Group and Support Group are reference attributes to the Group [sys_user_group] table.

Thanks Marc

[cassieb_]

Hi Marc,

Several of the fields have a more detailed in the Asset & CI Management document. You can find it here at

https://docs.servicenow.com/bundle/quebec-it-asset-management/page/product/asset-management/concept/...

Here is a quick copy from that page

General Not all fields are available for each type of asset.
Asset tag	Alphanumeric information assigned by your organization to help track the asset.
State	Current state of the asset, such as On order or In use.
Assigned to	Person using or primarily responsible for this item. This field is visible when the asset state is In Use.
Managed by	Person who maintains the asset. This can be different from the person in the Owned by field.
Owned by	Person who has financial ownership of the asset. This can be different from the person in the Managed by field.