Im trying to modify the output of the ticket fields widget so that the content is not in onle long narrow column. We have a number of end users that are new to the platform and are having trouble with this form. When the details of a ticket come ou...
Hello all, What is a sub-production instance? Does it refers to test/UAT instance or it refers to both test/UAT and dev instance as well. Thanks.
Is there something missing from https://docs.servicenow.com/bundle/london-application-development/page/script/general-scripting/concept/c_SettingTheDurationFieldValue.html that shows how a client script can return a duration? Below is the script I'm ...
Please advise anyone integrated RSA Authentication Manager with Service Now to automate RSA secure ID token assignment/un assignments
Hello, I have a "Data Table from Instance Definition" widget on the service portal. I am using the table alm_hardware and selected a few columns to display. Is it possible to change the label for a column on one widget. We want to change the label ...
Hello, I was wondering if there was any way to download multiple files from multiple records. The actual goal is to download all the attachments from the requirements related list on a project. I was working through, https://www.servicenowguru.com/sc...
Hello All, We have to develop a solution so that when a user has an approval (Table = sysapproval_approver) assigned to them so that something automatically allocates to them the approver user role. If user already has approver_user role then ignore....
I'm building some catalog items for ServiceNow group maintenance. The requirement is that users can only make requests for groups of which they are already a member. If a user is a member of only one group, set the group variable to that group. I'm r...
from an order guide or service catalog item, the output is an REQ & RITM. On the RITM is a content section "submission" which displays the variables output of the catalog request that was submitted. On the submission form of an RITM, we have a use ca...
Can't seem to figure out how to link and encrypted text field with an encryption context.So far I have:Created the contextCreated a role associated with that contextAssociated that role with my dev accountCreated an encrypted fieldI can't seem to vie...
I am familiar with the "fulfiller" role and applicable setup. What is a "non-fulfiller" role and how would I set user to "non-fulfiller" status?Specifically, is this an active user with no groups/roles assigned?If not, what roles/group encompass "non...
I want to call subflow and return mainflow. but I can't call subflow and return. I don't put anything Map return value to field. Please help me.
I have created a record list module and I want add this module to service portal.I have tried with simple List widget but it doesn't work.If you have any other options please suggest me. Thanks in advance.
We're currently working on implementing a service portal and are making a number of our record producers available there for our users. I've run into one specific record producer that fails when trying to display it using the out-of-the-box SC Catalo...
We have a list collector on our business service form for Business Approver, used to identify approvers that are not part of a specific group. In my flow, I add Ask For Approval, then in the Rules, add Approve When: Anyone approves and try to drag th...
