Hi all, I'm trying to configure a default filter for the Task SLA related list in the Incident form. The purpose is that users will only see SLAs of type SLA, while types Underpinning Contract and OLA will be filtered out. I've tried step by step s...
I am currently configuring SSO Integration using Azure. On opening the instance url, it automatically redirects to the idp login page, i assume this is because the autoredirect idp checkbox is checked. How do i disable this to enable me land on the s...
Do you know if there is a way to measure performance related issues on a visual task board? We have a freeform visual task board that takes about 25-40 seconds every time it loads. The vtb has 1100 cards (~400 active, ~700 archived) and 38 lanes. ...
How can I see users that that have marked their presence "Available" inside of Agent Workspace? We are setting up Chat/AWA and one of our stakeholders have asked to visualize queue agents that are available to answer chats at any point in time.
Hello, I'm building an integration between our ServiceNow system to a clients Jira system. We are triggering our Flow in Flow Designer whenever an Incident is created or updated. We then create an issue in Jira and would like to pass any comments fr...
I want to publish "planned_end_time" on service portal incident.
I'm about to set up relationships to certificates in ServiceNow. I have created a separate class called Certificates and certificate CIs they can be related to Servers, Windows Server and Linux Servers. I have created a new Suggested Relationships fo...
Hi. I'm trying to hide the related list link on the Service Portal record I'm on a scoped app and I've tried creating a Client Script but I can't seem to make it work on the portal: I want to hide the related list if the user doesn't have the role ...
Hey friends! I have a workflow that creates tasks for multiple teams who only have visibility to their own tasks (both via ACLs and Before Query Business Rules). Is there a way to have the workflow run entirely as the admin user so that it doesn't m...
This may be a quick discussion. Is there a way to edit the filter within an existing favorite?I have users that are adjusting favorites on a regular basis as they become more comfortable and the current training is to adjust the filter to your new ne...
How to access catalog item sys_id in multi row variable set (MRV) catalog client script?
Looking for advisement around an accurate repository of time worked data for reporting purposes and would like feedback on the behavior i'm seeing currently in our company instances. I'm trying to advise team members as to what table(s) would be bes...
regarding Export directory from the URL, I am trying to download the report, but it does not work. (blank csv file is downloaded) https://<instance>/incident_list.do?CSV&sysparm_query=priority=1 - -> it works. https://<instance>/sys_report_display.d...
How to click the Settings icon on the banner using ATF? Is there a test step to configure or scripting can do it? I need to change the system language to enable localization. Any help?
While testing and updating my notifications, I am now seeing the following behavior: When viewing my notifications from the notification record, I am able to preview the notification. When testing the notification from System Logs>Emails, I am not ab...
