CMDB & SalesForce Integration

[simon_dejonghe]

If I were to open up a CI (lets say it's a webserver) in ServiceNow, go to the section where it lists associated cases for that CI, would I be able to click on those related cases (say they are Salesforce cases) and have Salesforce launch from ServiceNow (Launch in Context)?

[jayfreise]

Hi Simon,

Interesting idea of dynamic linking. I think this is do-able. When the case record is created you could create a URL (a custom URL field) pointing to whatever URL you wanted. A script would be needed to assemble the URL. The user clicking it would also need access to the target system.

Is this what you were thinking of?

Cheers,

Jay

[simon_dejonghe]

Yes, I just made the integration with the Google Search API; which is great.

My prospect would like to integrate their search in the portal with their intranet. Would this work in the same matter?