DKIM
Hello everyone!I would like to know the steps to configure DKIM.I tried accessing article KB1002273 but couldn't log in to read it.I would really appreciate your help. Thank you!
Forum Posts
Migrating from Domain Separated MSP Instance to a dedicated instance
We have an request from one of our customers which is currently on MSP instance which intends to migrate to dedicated instance due to some of the constraints. The customer intends to migrate to the dedicated instance but needs the data and the confi...
How do I embed a ServiceNow portal page on an external site in an iframe?
I want to embed a ServiceNow portal page into a SharePoint site using an iframe.SharePoint and ServiceNow use AAD to set up SSO and SSO works on its own.I want to achieve the following transitions within the SharePoint frame:1. ServiceNow page2. Micr...
Resolved! Bidirectional Integration on SMS - Twilio
Hi everyone! I'm working on a project where we need to integrate Twilio for SMS capabilities. Specifically, we're looking to capture responses to SMS messages and update the source (like the CASE record) from where the SMS was triggered.Has anyone he...
Question About Using Templates for Task-Based SMS in UI Actions
Question About Using Templates for Task-Based SMS in UI Actions Hi everyone! I’m exploring the concept of using SMS templates for task-based records, specifically in scenarios where we can trigger SMS from a UI action. The idea is to have a "Send SM...
Unable to insert record in group member table through script step in custom action in a flow
Hi, I am not able to insert record in group member table through script step in custom action in a flow. I am using below script: grpMember.initialize(); grpMember.group = 'sys id of group'; grpMember.user...
Resolved! API call from remote server side though catalog form
I'm working on a form and trying to think through how to do it, Basically I am trying to do a API call from a Server A since the MID server has no permission to make it. So once the user submits the form the Rest API call should be made from the Serv...
Resolved! Add a new dev language to code samples in the KB.
Is there a way to add a new developing language to the code samples in KB articles, e.g., to highlight the syntax for PowerShell?
Need Service Catalog Item for external users
Hi Experts, I've currently a requirement where i need to create a catalog item for external Company users ( more than 20000 ) , currently they rely on emails to communicate requirements. We can't create their users on our system. Is there a way to m...
Resolved! In HAM Pro from asset table.
When I am opening any records of asset from asset table. I am getting one pop-up. "The asset is excluded from licensed hardware asset features". I want include remaining asset features. For some of records is not pop-up.Please suggest me how to reso...
Differences between Data privacy (classic) and Data privacy (Store app)
Hi all,Currently I've been reseaching on Data privacy and I found that on Servicenow we have Data Privacy (Classic) and Data Privacy (Store App). It's quite confusing, so can anyone explain to me what is the differences between those two. and for fur...
Data Privacy Conditions
I am trying to setup data privacy and anonymization. What I want to do is to replace the first and last name of users who have left the company, so user active = false. I can not find any way to put a condition on my classifications nor Anonymization...
Why does ServiceNow still use the Navigation Stack instead of native browser history stack?
Just curious why the platform still insists on forcing users into using a single session - the UX for power users that want to have multiple tabs open is terrible, and with all the advances in HTML5 specifications it should hardly be a technical limi...
Resolved! Where is the runtime value information in Flow Execution Details stored? How to adjust these values?
Can anyone tell me where the runtime value(s) which are shown in the flow context are being stored? or calculated? I have a Logic Step which is waiting for a specific date/time to be reached but I'd like to change this value in order to speed up the ...
Set Default View Using View Rule
Hello Team, I have a requirement to set a business service form to default for users with a role. I have to set it using View rule by using the advanced script. The problem I have encountered is unlike all the views ,Default view doesn't have a ...
