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Resolved! Overriding Impact & Urgency Choices label

Hi Team, I want to change the label of Choices for Impact & Urgency, specifically for the incident table. Is there a possibility of overriding the choices label for each table? Eg; 1-High 2-medium 3-Low   TO 1-Critical 2-High 3-Low   Thanks

JohnnySnow by Kilo Sage
  • 1429 Views
  • 5 replies
  • 0 helpfuls

AddExtraField() method in ServiceNow

The addExtraField() method in ServiceNow is typically used in the context of creating or customizing scripts, like client scripts or business rules, when working with GlideRecord. This method is used to add a field that is not part of the default Gli...

Sumanth16 by Kilo Patron
  • 2802 Views
  • 2 replies
  • 14 helpfuls

Domain visibility of "system" user

What can the "system" user see when it comes to domain separation? I have a service catalog item/flow that puts the record in the correct domain based on the Created by user, but then the flow (which I have running as "system") updates the record, a...

Tracking Changes to Group Membership

We have a need to track changes to group membership for auditing purposes.This does not seem to be something out of the box or easy to accomplish. And this seems like a very normal thing to want to capture and be able to track.How can we do this?

jamesd25 by Tera Contributor
  • 3102 Views
  • 9 replies
  • 3 helpfuls