Contextual Search not displaying on Incident Form

[Shane Butler]

Hi All,

So slight issue. We are looking to enable Contextual Search for our Incident (and Request) forms. Somehow we have disabled this from showing on the incident form (and other forms) which we are now looking to reverse - only trouble is I cannot find out how we did this.

When the Incident form loads, I can see the "Contextual Search Result" appear briefly and the it disappears. I have checked the following:

• Client Scripts on the Incident Form
• UI Policies on the Incident Form
• Contextual Search > Table Configuration > Have selected the Incident record > Ensured the "Enable related search box" is selected
• Contextual Search > Properties > Ensured the "Shows Meta Data on form contextual search results" is selected

Does anyone know how this might be "hidden" on the form?

Looking forward to your feedback!

Kind Regards,

Shane

[Ashutosh Munot1]

HI,

Have you removed it from Form layout? This is a formatter so check the formatter as well. Formatter calls UI marco.

Thanks,
Ashutosh

[Shane Butler]

Hi Ashutosh,

I have removed it from the form multiple times, saved and re-added with no luck 😞

Not 100% sure what you mean with regards to the formatter and calling the UI Macro?

[Shane Butler]

Ah man,

So everything was there - Just needed to click the "Show Related Search" UI Macro 😞

Thanks for your help!!

[Ashutosh Munot1]

Lol.

I was about to ask the screenshot.

Thanks
Ashutosh