Script IncludeのGlideAjaxが動作しない。

[慶吾岡]

クライアントスクリプトでGlideAjaxを用いてスクリプトインクルードを呼び出したいのですが、うまく動作しません。ログも表示されないです。どうすれば正常に動作するでしょうか。

//Client Script
function onLoad() {
    //Type appropriate comment here, and begin script below
    g_form.addInfoMessage('text');
    var case_sysid = g_form.getValue('u_case');
    var ga = new GlideAjax('global.cscRelatedcaseinformationoutput');
    ga.addParam('sysparm_name', 'serverFunc');
    ga.addParam('case_sysid', case_sysid);
    g_form.addInfoMessage(case_sysid);
    ga.getXML(callback);

    function callback(response) { // Script Includeの処理結果がresponseに渡される
        var answer = response.responseXML.documentElement.getAttribute("answer"); // XML構造の中から結果を取り出す
        g_form.addInfoMessage('callback ' + answer);
        g_form.setValue('caller_id', case_contact);
    }
}

//Script Include
var cscRelatedcaseinformationoutput = Class.create();
cscRelatedcaseinformationoutput.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    initialize: function() {},
    serverFunc: function() {
        gs.info('AX');
        var case_sysid = this.getParameter('case_sysid');
        gs.info('case_sysid ' + case_sysid);
        var gr = new GlideRecord('sn_customerservice_case');
        gr.addQuery('sys_id', case_sysid);
        gr.query();
        gs.info('query ' + gr.getRowCount());
        while (gr.next) {
            gs.info('case_contact ' + case_contact);
            var case_contact = gr.getValue('contact');
            return case_contact;
        }
    },
    type: 'cscRelatedcaseinformationoutput'
});

[jusfory1 · Accepted solution]

Do not overwritte its method initialize as extending AbstractAjaxProcessor, remove it from your code.

[Brad Bowman · Accepted solution]

You are missing the parenthesis in the next method call that could prevent this script from executing

        while (gr.next()) {

I don't think this matters, but Client callable / Glide AJAX enabled Script Includes do not have/need an initialize function.  Beyond this, are you getting the two infoMessages on the incident, with the correct case sys_id?

[jusfory1 · Accepted solution]

Do not overwritte its method initialize as extending AbstractAjaxProcessor, remove it from your code.

[慶吾岡 · Accepted solution]

具体的にはどの部分を削除すればいいですか？

[Brad Bowman · Accepted solution]

You are missing the parenthesis in the next method call that could prevent this script from executing

        while (gr.next()) {

I don't think this matters, but Client callable / Glide AJAX enabled Script Includes do not have/need an initialize function.  Beyond this, are you getting the two infoMessages on the incident, with the correct case sys_id?

[慶吾岡]

スクリプトを一部修正しましたが、問題は解決していません。

//Client Script
function onLoad() {
    //Type appropriate comment here, and begin script below
    g_form.addInfoMessage('text');
    var case_sysid = g_form.getValue('u_case');
    var ga = new GlideAjax('global.cscRelatedcaseinformationoutput');
    ga.addParam('sysparm_name', 'serverFunc');
    ga.addParam('case_sysid', case_sysid);
    g_form.addInfoMessage(case_sysid);
    ga.getXML(callback);

    function callback(response) { // Script Includeの処理結果がresponseに渡される
        var answer = response.responseXML.documentElement.getAttribute("answer"); // XML構造の中から結果を取り出す
        g_form.addInfoMessage('callback ' + answer);
        g_form.setValue('caller_id', answer);
    }
}