Copy Attachment from RITM to SC Task on request submit and updates from portal.

Kiran Patil3 · ‎06-28-2018

Hi

I want to copy attachment from RITM to SC Task. There are two scenario

Attachment attached while submitting the request
Attachment attached by end user from portal (Updates to RITM).

I have below AFTER BR on insert and it is working fine but not in all scenario:

Below BR is not working if attachment is attached while submitting the request.
If User attached 2nd attachment, it copy all attachment to SC Task (On updates). As of now, I am cleaning existing attachment and copy all once again to SC Task but it changes timestamp of the Attachments

Any suggestion, specially on point 1.

-----------------------------------------------------------------------------------------------------------------------------------------------

(function executeRule(current, previous /*null when async*/) {
updateTasks();
function updateTasks()

{
var gr = new GlideRecord('sc_task');
gr.addQuery('request_item' , current.table_sys_id);
gr.query();
//gs.log("row count: "+ gr.getRowCount(),"test");
if(gr.next())
{
var at = new GlideRecord('sys_attachment');
at.addQuery('table_sys_id', gr.sys_id);
at.deleteMultiple();
GlideSysAttachment.copy('sc_req_item', gr.request_item, 'sc_task', gr.sys_id);
}
}
})(current, previous);

Kiran Patil3 · ‎06-28-2018

Hi Vishrut

Thanks for response.

I did the same way, wrote BR on SC Task on Insert to copy attachment from RITM To SC Task.

We had 3 scenario:

Scenario 1: Copy Attachment from RITM to SC Task when Request is submitted from Portal.
After BR on Insert on sc_task

(function executeRule(current, previous /*null when async*/) {

	GlideSysAttachment.copy('sc_req_item', current.request_item, 'sc_task', current.sys_id);
	gs.info(current.number);

})(current, previous);

Scenario 2: Copy attachment, when requester update from Portal.
After BR on Insert on sys_attachment table. Below code does not work on Submit.

(function executeRule(current, previous /*null when async*/) {
	
	updateTasks();
	
	function updateTasks() {
		
		// Add your code here
		var gr = new GlideRecord('sc_task');
		gr.addQuery('request_item' , current.table_sys_id);
		gr.addQuery('x_fru_dynamic_wf_workflow_step', 'b6fb44e9db9ed7001588753a8c9619a2');
		gr.query();
	//	gs.log(current.table_sys_id);
		while(gr.next())
			{
		//		gs.log(gr.number);
			var at = new GlideRecord('sys_attachment');
			at.addQuery('table_sys_id', gr.sys_id);
			at.query();
			if(at.next())
				{
				at.deleteMultiple();
			}
			GlideSysAttachment.copy('sc_req_item', gr.request_item, 'sc_task', gr.sys_id);
		}
		
	}
	
})(current, previous);

Scenario 3: When eBonded system upload attachment to SC_Task, it should be visible to end user.
After BR on Insert on - sys_attachment table.
Here need to be careful. Scenario 2 & scenario 3 may go into infinite loop. So I we used integration user in condition to make sure below BR run only if user is integration user.

(function executeRule(current, previous /*null when async*/) {
	
	updateTasks();
	
	function updateTasks() {
		
		//var sctaskSysId = current.table_sys_id;
		var gr = new GlideRecord('sc_task');
		gr.addQuery('sys_id', current.table_sys_id);
		gr.addQuery('x_fru_dynamic_wf_workflow_step', 'b6fb44e9db9ed7001588753a8c9619a2');
		gr.query();
		//	gs.log(current.table_sys_id);
		while(gr.next())
			{
			//var itemSysId = gr.request_item;
			var at = new GlideRecord('sys_attachment');
			at.addQuery('table_sys_id', gr.request_item);
			at.query();
			if(at.next())
				{
					at.deleteMultiple();
				}
			//GlideSysAttachment.copy('sc_req_item', , 'sc_task', gr.sys_id);
			GlideSysAttachment.copy('sc_task', gr.sys_id, 'sc_req_item', gr.request_item);
		}
		
	}
	
})(current, previous);

Still, I am not happy with GlideSysAttachment.copy method, it copy all attachment from source table to destination. Trying to use attachment API if it is useful.

View solution in original post

Anshika2 · ‎06-21-2022

Hi Kiran Patil,

Can you please tell me what is x_fru_dynamic_wf_workflow_step that you have used in your code for query. Mine is working from your code but I m not getting this query??

maheh · ‎04-22-2023

gr.addQuery('x_fru_dynamic_wf_workflow_step', 'b6fb44e9db9ed7001588753a8c9619a2');

Can I get information about this line that from which table it is taken I'm new to servicenow

GSReddy1 · ‎10-19-2021

Hi @Shambhu

for me when item submitted from portal, attachment not showing. but when im submitting from native view there it showing attachemnt in sc task what might be the reason, i tried log also when i submitted from portal BR not triggering ie log msg not displaying,

help in this please

Meshia · ‎11-20-2019

Why write a script or BR when the action is already in flow designer? This is how mine is set up:

Jeff Crais · ‎02-28-2020

Hi Maria,

Looks interesting, could you give a better example on how it relates to creating a catalog task?