Here are some ideas:
Option 1: Add Message to Comments
Inbound Action: Create Requested Item
Table: sc_req_item
Condition: <your condition here>
Script:
createRequest();
function createRequest() {
var cart = new Cart();
// add in cart
var item = cart.addItem('8c2a069c242cb800839dec45b40a7496');
// set requested for
cart.setVariable(item, 'requested_for', '5136503cc611227c0183e96598c4f706');
cart.setVariable(item, 'request_short_description', email.subject.toString());
cart.setVariable(item, 'request_description', email.body_html);
cart.setVariable(item, 'request_type', 'others');
// set application
cart.setVariable(item, 'application', '3243d574bd05300071578913764fb117');
// set assignment group
cart.setVariable(item, 'assignment_group', '4769d53099266800d7ea6843423a4c2b');
cart.setVariable(item, 'priority', 'PR3');
var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;
cart.setVariable(item,'comments',cartmsg);
var rc = cart.placeOrder();
}
Option 2: Generate without Cart API
Inbound Action: Create Requested Item
Table: sc_req_item
Condition: <your condition here>
Script:
createRequest();
function createRequest() {
//Create Request
var grRequest = new GlideRecord ("sc_request");
grRequest.initialize();
grRequest.requested_for = '5136503cc611227c0183e96598c4f706';
grRequest.short_description = email.subject.toString();
grRequest.description = "received from: " + email.origemail + "\n\n" + email.body_text;
var requestSysId = grRequest.insert();
//Create Request Item
current.requested_for = '5136503cc611227c0183e96598c4f706';
current.short_description = email.subject.toString();
current.description = "received from: " + email.origemail + "\n\n" + email.body_text;
current.cat_item = '8c2a069c242cb800839dec45b40a7496';
current.parent = requestSysId;
current.request = requestSysId;
current.request_type = 'others';
current.application= '3243d574bd05300071578913764fb117';
current.assignment_group='4769d53099266800d7ea6843423a4c2b';
current.priority= 'PR3';
current.insert();
}
I tested Option 2 and it did work for me. I used a different Catalog Item (Dev Laptop), because I didn't have your item in my catalog, but most everything else worked the same.
