instancename@service-now.com is available in Zurich release?

Kody · 3 weeks ago

Hello,

Is "instancename@service-now.com" available to receive inbound emails in Zurich release?

System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.

If I want to utilize the email account to receive inbound emails, how can I set up it?

Best regards,

Kody

Philippe Casidy · 2 weeks ago

Hi Kody,

Yes, I got the same results...

On https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/ , I can read:

It seems we cannot do that anymore.

So, I configured my own POP3 for and I was able to email my instance. (I created a new email account on my email service provider)

I haven't tested with a public email provider like gmail or else.

In the PDI documentation, it is mentioned that you cannot use gerrillamail but Managing your PDI seems inaccurate on this topic.

If you want to test emails you can:

set up a POP3 or IMAP server or,
insert email records in sys_email (manually or you can have ATF do that for you, emails are not rolled back as far as I remember)

These are the two options I can think about now.

Let us know!

Regards,
Philippe

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Kody · 3 weeks ago

Hi Mayank,

Thank you for your reply.

However, I cannot find if 'incetancename@service-now.com' is available or not in the articles.

If it's available, I will utilize the email address to receive emails.

Best regards,

Kody

mayankkumar · 3 weeks ago

Hi @Kody,
Yes, you can use it
Its OOB behavior, however if you want to configure it or deep dive refer the below articles
1. How to use your own mailbox with ServiceNow
2. How to give ServiceNow emails a custom "From" address
I hope this answers your query, if you still have any query, please let me know
Happy to Help.
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Please mark my response helpful and accept as solution
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Mayank

prerna_sh · 3 weeks ago

Hi @Kody

Please check out these:
https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...
https://www.servicenow.com/community/itsm-forum/how-to-setup-the-smtp-and-pop3-email-accounts-in-pdi...
https://www.youtube.com/watch?v=bAxanOHjU54
https://www.youtube.com/watch?v=bBR3BTvxoiA&t=5s

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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

Kody · 3 weeks ago

Hi Prerna,

Thank you for your reply.

However, I cannot find if 'incetancename@service-now.com' is available or not in the articles.

If it's available, I will utilize the email address to receive emails.

Best regards,

Kody