Create catalog request using this REST API through Service Catalog API

[Mohan Mallapu]

Hi All,

We have a requirement to create catalog request using this REST API with the help of Service catalog API -/api/sn_sc/servicecatalog/items/{sys_id}/order_now , Here i am using BUY ITEM(POST) call.

Catalog is getting created successfully with below payload 

{"sysparm_quantity":"1","variables":{"description":"TESTING REST API EXPLORER","requestor_information":"true","requested_for":"a3b4d485db499010bdcfd5ab5e961972"}}

But instead of 'sys_id' of 'requested_for', I want to pass user_name of the user. How we can achieve this.

Appreciate for the quick response. Thank You.

[AnveshKumar M]

Hi @Mohan Mallapu ,

You need to use custom Scripted REST API, the ServiceCatalog API will not handle user_names.

[Slava Savitsky]

First, query the User [sys_user] table using the Table API to find the appropriate user record by user_name and grab their sys_id. Then plug that sys_id into the second REST call using Service Catalog API to place an order in the name of the given user.

[Vishal Birajdar]

Hi @Mohan Mallapu ,

As mentioned by @Saurav11 , user_name (User Id) will work.