Create popup dialog box when user click problem_task Re-Assess UI action

[Arun33]

Hi Everyone,

I have "Re-Assess" UI action that I need to display a pop-up for with a comment box. They need to write the reason for the Re-Assess.

After they click ok, the reason comment should populates in worknote. 

I have create UI Page for this.

and Re-Assess UI Action

but it's not working can someone help me on this

[Arun33 · Accepted solution]

Hi Anubhav,

UI Page

UI Action

Now the issue is am not able to add Re-Assess Reason in WorkNote when problem task is in close state.

[AnubhavRitolia]

Hi @Arun33 

As your requirement is simple and just need 1 input on pop - up dialog box, you can simply use 'prompt()' function on your client side UI Action script.

Please refer sample code to show how prompt() function works:

var prmpt= prompt("Please povide reason for re-assess."); // You can put your pop up message.
g_form.setValue('work_notes', prmpt);

Can refer below link for further details about prompt() function.

https://servicenowguru.com/scripting/client-scripts-scripting/javascript-popup-boxes-servicenow/

[Arun33]

Hi Anubhav,

Issue is if problem task is in close state i am not able to add work note though pop-up dialog box.

[AnubhavRitolia]

Hi @Arun33 

Can you share your updated configuration for the same.

[Arun33 · Accepted solution]

Hi Anubhav,

UI Page

UI Action

Now the issue is am not able to add Re-Assess Reason in WorkNote when problem task is in close state.