created users default to active = false

[Jonathan Brown]

Hello,

It seems when users are created from any other view other than the User Admin - > User module, the created user's active value is set to false.

Here is an example. If a support person goes to the New Call application and searches for the user and then clicks the new button, a condensed user form appears.

The form can be completed and saved or submited...

When you save you get this message

If I save/submit and try to add the user as the caller, the user's name does not exist.

If I go back in as and admin to view the new user record I can see the user is not active.

This started about a month while we were still in Helsinki.   We just switched to Jakarta and no change.

This also happens to me as an admin. I have check business rules, client scripts, polices, and dictionary setting but not able to find any culprits.

After committing the record from that form the default set up is still not active.

I also set the default value on for the field to true.. so from the user creation screen a new records shows up correctly and once committed there are no issues.

Here are the roles the test user has which is pretty much the basic setup.

Any suggestions, Input, Ideas? What am I missing?

thanks in advance.

JB

[Chuck Tomasi · Accepted solution]

Have you considered using the field watcher to see what is affecting the field value?

[Jonathan Brown]

Sorry for the delay.. I did not consider that at all but sounds like something I should try.   Thank you for the suggestion.   I will let you know the outcome.  

[Jonathan Brown]

Yep that help.   As soon as I activated it, it told me all the business rules impacting that field.   Thank you and everyone else that tried to help. Much appreciated.

[Chuck Tomasi]

You are welcome Jonathan. Thanks for using the community.