gs.eventQueueScheduled() not working correctly in scoped app

[anthony_m]

Hi All,

I have a requirement to fire an event which will trigger a script action and SMS reminder prior to the scheduled appointment. Using this as an example https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/integrate/email-integrations/tas...

Now the issue is that when I fire the below event the fifth parameter is not setting the 'process on' field on the event record to the date/time in that field. It fires the event immediately as a result. I note that when I do this in the global scope i.e on the incident record it works to expectations.

gs.eventQueueScheduled("sn_customerservice.reminder",current,gs.getUserID(),gs.getUserName(),current.u_reminder)

Is this a limitation? or do I need to follow some additional steps to get it to work in a scoped app.

Appreciate your comments in advance.

[killswitch1111 · Accepted solution]

Anthony,

Looking into a little more on why this is happening, I have a feeling it is an issue with access to the "reminder" field when it is passed in.   But if you generate a new GlideDateTime object and pass it the reminder field, and then pass the new GlideDateTime field to the method, it looks like it works as expected.

var gdt = new GlideDateTime(gr.reminder);

gs.eventQueueScheduled("x_snc_testschedule.test",gr,gs.getUserID(),gs.getUserName(),gdt);

Obviously using "current" instead of "gr" in your situation.

Thanks,

Chris

[anthony_m]

Thanks Chris. Right on the money.