On a Service catalog based on a value entered in free text variable 'AD account', I need to look up a custom table u_user_ad_accounts for matching 'name' and send reminders to admin group 3 weeks before Due date (date variable on catalog item), 2 wee...
We need to create an Interactive filter based on the Reference to the KB Category table. Since each category has a Parent Category they will have a Parent ID. When you build the conditions for this filter and choose Parent ID it empties the picker. I...
Hello all, I've got a bit of a quandary on a report I'm assisting a teammate with. We've created it on the Visual Task Board Card Table and have no issues including Tags on the list view report. With my admin creds, I can also group by the Tags witho...
Hi! In our instances there are some catalogs which have links in them. These links are redirecting the Users to Excel files. How can I identify how many Catalog items in the system have such links. I wanted to run a report to view this but cannot de...
Hello Community, I understand how to modify views in Service Operations Workspace, but I am unsure if and how the 'Overview' tab can be modified. I have opened the page in UI builder but there does not appear to be any options to configure this. I al...
Hi Everyone, I have an issue where HR admin is not able to see all the HR Cases Records when Group by is applied on HR Service field.HR Admin can access the particular HR case, HR Service, Record Producer everything but when we apply group by filter ...
Hi,I was wondering if there was a feature on ServiceNow that tracks when you just click on and view a record whether its status is new, open, awaiting information, closed, or resolved and can that be exported into a report? I feel like it only tracks...
I created scripted Api for workday integration to create service request , request getting created but I can't able to get variable values in requested item please check my below code and gave suggestion to get variables section. (function process( /...
What are the differences between Proactive Service Experience Workflows and regular workflows?I would like to understand the differences between TSM's Proactive Service Experience Workflows and regular workflows.I believe that Proactive Service Exper...
I want to display a RITM variables on agent mobile app approval form how can I do that. I want to configure like below attached image. in Form field of Screen field on My Pending Approval. How can I add 'sysapproval.ref_sc_req_item.variables' in form...
Hi All, When as an author I submit article draft I'm loosing access to further edition and publication of an article. I know that Ownership Group feature is enabled but I still should have access to publish an article as an author. This happens only ...
Hi all, I am wondering if there is a way to conditionally (like with an audience) show side navigation items in HR Agent Workspace. I know there is a way to apply audiences to pages to restrict access, but I am wondering about showing menu items cond...
Hi,I am trying to achieve when I would like to register a new German Legal Entity/-ies in the Register is checked rest two check box must be hidden.When I would like to update all German Legal Entities in the Register is checked,first & third check b...
Hi everyone, I am required to generate a report that compares 'start dates' on two different tables. The objective is to identify the resource plans items that are out of sync from the projects items where they are included in. That meaning, if a pr...
Would like a measurement put in place for the following:Count of instances an article was used as assistance to a ticket (from INC)# of KB articles attached to ticketsBoth these are triggered when user clicks 'This Helped' and 'Attach to Incident' fo...
