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06-03-2020 08:00 AM
I'm implementing a live agent chat through Advanced Work Assignment. I have the queue working. There's the option for a custom "initial reponse." Is there anyway to add scripted dynamic values here?
E.g.:
Thanks!
Solved! Go to Solution.

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06-03-2020 08:22 AM
Hi,
This can be done in flow which is used to start live agent session.
We have added message there as well:
Thanks,
Ashutosh

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06-03-2020 08:22 AM
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06-03-2020 10:00 AM
Ah, right, Flow Designer. Thanks!
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11-09-2023 03:20 PM - edited 11-09-2023 03:22 PM
You can make this more dynamic so you don't need to create or edit topics.
There's a business rule on the interaction table named > Interaction - "Assigned to" changes
At line 85 there's the following code that gets the value from the 'Initial agent response:' field of the Queue