Data Lookup definitions
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‎06-20-2016 05:44 AM
what are the Steps to create a new lookup for Catalog Task and define Data Lookup definitions??
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‎06-20-2016 05:47 AM
Hi Kumar,
Can you be a bit more specific about what you are trying to do?
As a start, there is a wiki page that goes through setting up data lookups and record matching. This solution works best when the data you are getting is on the same record as what you are setting. A classic example is incident urgency + impact = priority.
Data Lookup and Record Matching Support - ServiceNow Wiki
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‎06-20-2016 06:29 AM
Hi ctomasi thanks,,,
But how can i define Data Lookup definition for Catalog Task
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‎06-20-2016 06:33 AM
Hi Kumar,
Are you referring to the catalog variables? If that is the case, you will need to create your own. I don't believe the data lookup definitions make variables available.
Consider using a client script with GlideAjax.
This video has a section in it about building your own condition tables and filters.
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‎06-20-2016 07:39 AM
Are you referring to variables or fields on the Catalog Task? For example, I have 2 fields on catalog task and based on those values, I want to set another field.
