Hello, I would like to add one new field to Knowledge Homepage search results. Currently OOB visible fields are 'Knowledge Base' and 'Category'. ServiceNow HI support stated that adding new fields is not an OOB feature as Knowledge Homepage is not cu...
We are investigating using the Microsoft Outlook plugin to allow users to create incidents from outlook. The setup is pretty straight forward, but i cannot seem to find any documentation on how to configure it a bit better. Some obstacles: The "out...
Requirement:- If any of the tasks is marked as Closed Incomplete, RITM is marked as Closed Incomplete and the flow associated with the Catalog item must be ended. I have designed a Business Rule for it but its not working , Please help !!(function ex...
is there a way to change the .ics file created for change Requests to mark the calendar item as free instead of busy?
Hello Guys, I have tried to login to my PDI, using NOW-CLI tool! but unfortunatly i obstructed by this showen error: unable to get local issuer certificate λ now-cli login --host https://xxx-xxx.service-now.com --password xxxxxx × Connection to 'http...
Does anyone know officially how ServiceNow determines the order of applying updates in an update set batch. For example, if an update is captured in multiple update sets, when those update sets are batched together, how does ServiceNow know which on...
I just started the ServiceNow training and took my first exam. I received this e-mail (Congratulations! You passed the RiseUp with ServiceNow Bootcamp Accreditation exam). Now, I have returned to the course. I clicked on "resume" but I get this error...
Hi I have a colleague who is struggling to use the same shortcuts as a non mac user. He has a Mac Device. For e.g when you are on a form if I right click I get the mini menu where I can click on Save. If he does a right click, he gets a different me...
I have created the data resource in the bottom left to collect contract information. How can I bind it to the calendar to show the end date on the calendar
Issue:Until this week, ServiceNow has always shown my first name as Renée.This week, it is now RenÅ@e. Question: What changed and can it be fixed?
I have a flow for a custom application that has decided to start skipping approvals. In the record, it's attaching the approvers to the associated record, but sets them as 'No Longer Required'. Instead just skips to the final state (closed complete)....
Trying to create a report that filters on whether a value in 1 column (requested by) is found in another column (description). Was thinking maybe some javascript could be used, but cannot get the syntax: Is this possible via javascript, or is there a...
Hello, I am currently configuring the AI Search for Next Experience.According to the Release Notes for Vancouver, it is now possible to add the action to open search results in a new browser tab. I can't figure out how I can add this to my EVAM Confi...
Hi Community, Currently we are doing an outbound integration with 3rd party application using Flow designer. We have configured OAuth Client profile on the instance and have linked it to the Connection and Credential Alias which we then use it in the...
A non-admin user created a record to wait for approval. but didn't generate approval record.A admin user created a record to wait for approval, and can find out a approval record.Why? What can I need to do to solve this problem?