Most users are not able to log an incident (something broken) with what they need (general service request). In our older tool, we had simplified this by presenting our users with one record, and had the ability to switch it to indicate an incident ...
Hi All, i hope everyone is ok. Quick an easy question. I would like to release licenses in now platform because people left the company. I know that the best way of doing it is removing the itil role from the person. Since the role is assigned to a g...
Can we trigger an impersonation start event when a particular group user is impersonated?
Hi everyone, I was trying to save a documentation as PDF without realizing the file size.After more than 3 hours, it is still running with msg below: Q: How do you cancel this operation of saving PDF? Thank you very much in advance of your hel...
I would like to use Record producer to create a release within Digital product release. I have successfully been able to create a release but I cannot get the release task to be fully configured with phase tasks and tasks within those phases. I am us...
Requirement:I want to ensure that only records where region contains 'us' and class 'xyz' trying to block non-us region data from being inserted into CMDB table. What U have tried-1.RTE Entity Operation I have created type multiple input script.2.RTE...
I'm attempting to access the decrypted value of a masked variable in a flow designer flow. The "getDecryptedValue()" method returns an empty string and using the decrypt method of a GlideDecrypter returns the ciphertext. The flow itself is running in...
From Portal widget, I have file upload option and button to upload the file. Upon click of this button, it must create record in attachment table and attach the file to this new record. What is wrong in below code ? Unable to upload file to attachmen...
i have tried using dom manipulation in client script and other methods too, but still couldn't do it
Apologies, I have seen several community posts on this question, but having tried the suggested actions, I am not having any luck. I want the "Backlog" section of the Sprint Planning Tab on the Agile Board to only show stories that are ready, not blo...
Hello, I want to take input from the assignment group of agent validation task.(yes/no or true/false) and based on that I want to create an if statement for further flow. Is it to be done by flow variables? If so please give very DETAILED answer with...
Can anyone guide me how to hide the price when a user checks their ticket status within the service portal?
Hi, Is this possible to remove focus form Begin Tour button in Guided Tour ? @Ankur Bawiskar : any suggestion. Thanks!!
What is the difference between cmdb_ci.operational_status and cmdb_ci.install_status? Are both really necessary?This topic may have been addressed before; if so, sorry for repeating it and if that is the case can someone point me to the answer.TIAa...
We have several knowledge articles that link to each other using a URL formatted as "?id=kb_article_view&sysparm_article=KB00111111". This setup works correctly in CORE view, allowing users to click on a link to open another article. However, in Agen...
