Define global search (sys_search_source) result appearance in agent workspace

Andre27 · ‎10-20-2022

hi there,

we are using global search configuration in agent workspace. Is it possible to customize (add/remove fields) the view of the search result objects? see image attached.

Thanks Andre

Community Alums · ‎10-20-2022

Hi @Andre27 ,

To configure the display of columns and their order in global search results:

There is a view "Text_search". In this view we need to configure the order and required columns to display in the global search results in Agent Workspace.

If there is no view for any table, then create a new view with the name "Text_search" and configure the list layout

View solution in original post

Community Alums · ‎10-20-2022

Hi @Andre27 ,

To configure the display of columns and their order in global search results:

There is a view "Text_search". In this view we need to configure the order and required columns to display in the global search results in Agent Workspace.

If there is no view for any table, then create a new view with the name "Text_search" and configure the list layout

Andre27 · ‎10-21-2022

Thanks Sandeep! With this information I found the docs site as well:

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/search-administr...

But seems to be dot-walking in the "Text_search" view does not work 😞