Playbook tab not appearing in HR Workspace

joelpomales
Tera Contributor

Pretty sure this has been asked before, and I apologize. I created a simple playbook for HR which should trigger OK. But the tab is not appearing on workspace when the conditions are met. 

 

I'm sure that it's a problem with the view / related list. If I go test the playbook in Experience it loads OK. I just need to know how I can make it so the tab appears on the Workspace.

 

Thanks to all. 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi   @joelpomales 

 

Currently, HR Service Delivery Playbook is only available for use with lifecycle event HR cases.

Playbook shows as a tab on the HR Agent Workspace form after displaying an LE case.
 
Please go through this ServiceNow Documentation: 
 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti