Desktop notification in Agent Workspace

[Saranya VS]

Hi All,

We have a new requirement to display desktop notification when a new chat is coming to an agent in Agent Workspace. Because currently we have only alert message in AWS homepage when a new chat request is coming...SO if support agent is in another page, he wont be aware about the incoming chat request...Please help.

i gave configured a new notification under Agent Workspace-->Notification triggers, like below. But not working.

Regards,

Saranya

[Community Alums]

Hi Saranya,

Were you able to get any solution on this or workaround?

[Netjunkie]

Recommendation - Update the Conditions to:
State -> Is -> Pending Accept


I have a feeling the system is looking for the STATE to CHANGE, but it is starting in Pending Accept, so this is why the condition is not matching.

[ctsmith]

I was able to get this to work, but it's not as cool as you think it is.  The pop up notification does not persist on any other tab in your browser except for AW 😞

[ctsmith]