Hello, I've done searches regarding this topic and it appears that this shouldn't be something that is as hard as it's been for me. I have a situation where I want the Short Description for the Task (TASK) ticket that's created to use the Short Desc...
All our Configuration Items were loaded into two custom tables. We have routers, switches, and other devices loaded into the custom tables rather than the Out of the Box locations provided by ServiceNow. What functionality is lost by not using the O...
Hello, I've seen numerous articles posted about retrieving the Manager of a currently logged in user, however, none of the examples are working for me. It appears as if the getManagerID() and getManagerName() function/methods simply aren't enabled, i...
How to create parallel tasks in workflows?
Hi, The below one is Contract Form: The below one is Workflow for Contract Approvals. When Contract is Submitted(By default status is draft after submitting the contract status changes to Under Review) then Approver got the notification...
Hello, I have a lot of word docs to set as Knowledge articles into service now. They have advanced layout i cannot repoduce. As a wordpress user, it would be no problem using a good html editor and custom CSS. And provide easily this kind of alert ...
I'm doing a very basic report for the Incident table on a custom field u_department that pulls from the Department table.On my list report under Group By, I cannot select Department. It's there as an available column in the report but it doesn't let ...
Hi. I suspect this may be super simple. I'd like to test the mail script '${mail_script:requested_items_summary_with_options}' However, I'd like it to be part of or in addition to the email template 'request.itil.approve.role' What would be the best ...
This is not about CMDB but any Platform table, scoped or global. In our environment we have situations when we need to do a bulk update on all table records.For this reason to have actions 'Backup to XML'/'Restore from XML' would be great.Export do...
Hello Together, i´am creating at the moment some Konwledge Base Articles in our Environment, and i´m playing now with linking. I want to create a link in my Knowledgebase Article Text to an Exe File , which is located at every users computer in our...
I have a requirement asking for hiding the back button on incident form. We want to restrict this only to Incident form. Please suggest if there is any possibility.Thanks in Advance:)
One my customers would like to split their knowledge base into two knowledge bases; however they have an extensive list of Categories and subCategories that are assigned to the articles. They do not want to recreate all the Categories and subCategori...
We upgraded to London a few weeks ago (skipped Kingston). We've been using knowledge extensively, so all the plugins are already active. In my personal dev instance I had already customized and activated the templates and played around with them, b...
Hello I'm new on the CMDB and I will implement it from scratch. Navigating on the CI class manager, I saw a suggested relationship named "DR provided by" but I don't know what it meas and what is it for? I appreciate your help in advance
Hi, Mid server is not executing ecc queue output records. ECC queue records are in stuck in ready state. MID Server is Up state. Checked mid server logs only heart beat probe is executed. There are no logs related to other queue records. Please help ...