We were sending out an e-mail to staff about a new process, we included a link to a new KB article created to help with this change. When staff try to access this link, they are getting "Article not found". The article can be found in the ServiceNo...
Virtual agent Incident Card's (Chat response) URI not able to be configured for custom service portal. Our service portal is having string value as "eos". But when the incident card's incident number link is clicked it is taking me to "https://cdmsmi...
I haven't been able to find documentation or see functionality to explain the difference in the two roles, that would help us determine who is the best fit for which role.
Good day, I am trying to create a Flow Designer so that when a user is added as a Group Manager it will automatically assign rota_admin role. However, I want to check first if the Group Manager already has the role, if so no action is needed, otherw...
Hello,Can someone help with business case and example to understand below two type of relationships between Server and DatabaseAlso, I am confused between the CMDB class "Database Servers" and "Database Instance" since I am not sure what exactly data...
I am building a scoped application and need to have the application generate email notifications at specific points in the workflow. So far I have tried configuring the triggers in the notification itself, triggering the notification via an event (f...
We have a survey that captures several different fields about the logged-in user. Is there a way to auto populate these fields with the logged-in user's details that are already in the system?
On the Order guide form, we have a 'choose Options' button displayed on the Top right corner. And the users need to scroll up to be able to view the 'Choose Options' button. Is it possible to display the 'Choose Options' at the bottom of the page or ...
We would like to attach the actual original email that is sent to our instance to the created ticket - the best we have been able to do so far is attach the source email in plain text .eml format. Does anyone have a similar requirement or have been a...
Hello, Does anyone know what the Service_task table is used for? We have a requirement from the business to have a IT Task form so full fillers can route to one another without going to SC. I would rather use this then create a custom app since al...
I am trying to understand the workings of the Delete Records table under System Definition. What kind of records make it to this table? Let's say I delete a user from the sys_user table - this action would essentially transfer this user record to thi...
Hi,In future ServiceNow releases, are there any plans for introducing a Default Knowledge Base functionality, that will influence ordering in search results?Right now when Service Desk agents browse Knowledge from Incident or Request Titles, they get...
I'm a little unclear on the functional difference between the two. Any assistance would be greatly appreciated. Thanks in advance.
Hello All, I have an issue with the session variables on updating it from the client side. The scenario is, i am having an display business rule on a table where i am setting a session variable initially. The same session variable is used in an on-su...
Hi folks Do we need additional licenses for Agent Workspace or is it included? Any help is appreciated