Resolved! Add Interaction Types in Agent Workspace
Is there a way to manually add interaction types in Agent Workspaces?
Forum Posts
Delete multiple records on large tables
Hello everyone, hope all of you and your families are safe!Here is the issue we are facing. We use SCCM import to populate workstations data into ServiceNow.One of the data source is Network information. It works fine except for millions of Network A...
How to export all fields into excel from a list view with out personalizing list
Hi, How to export all fields into excel from a list view with out configuring personalizing list Thanks in Advance
what does RP.getWindowProperties().get('text') do in <g:evaluate var="jvar_text" expression ="RP.getWindowProperties().get('text')" />?
what does RP.getWindowProperties().get('text') do in <g:evaluate var="jvar_text" expression ="RP.getWindowProperties().get('text')" />?
Resolved! XML Parser Step in Flow Designer - Action
Hi , I am using the XML Parser step in one of my action to parse XML response body. I have to use the action inside a for each condition in flow. The loop will go up to 5000 times. I got an error for my flow after running for some 2500 records: e...
Resolved! Hide seconds on a duration field
Hello, I am trying to find the best way to hide seconds from a duration field that we have. I am using something from another community post I found earlier. I was advised by a member on my team to modify the attributes on the field. How can I do tha...
Resolved! I have an OnChange Client script to redirect catalog item to a new URL when a field is not blank and restrict form submit. Currently its redirecting in the same page, but I want the URL to open in new tab and do not allow form to submit in portal.
I have an On Change Client script to redirect catalog item to a new URL when a field is not blank and do not allow form submit. Currently its redirecting in the same page, but I want the URL to open in new tab and do not allow form to submit in porta...
Resolved! Set the Default value of Reference variable with the first value of the list
I have a reference field "Assignment Group" from the sys_user_grmember table. I have filter this from reference qual with javascript: 'user=' + current.variables.requested_by; However, I need to set the default value with the first value available fr...
GET operation via REST API - Can I return reference field not sys_user GUID or display value?
When performing a GET operation you should have the option of what field/s to return for a reference, i.e. instead of just either the GUID, or the Display Value but any field from the referenced table. For instance if you've added a reference to a us...
Typical steps to add stage choice of RITM
What are typical steps of adding stage of RITM? I find lots of stages for my company vs in developer instance. Are the typical steps here are right? 1. Add stage in choice list 2.. Associate choice to catalog task activity Am I missing anything else...
User still has role after being removed from group
I noticed a few times that a user still has the itil role and other roles after being removed from the group that provided the roles. Our instance is syncing users and select groups from our AD / Azure environment. A month ago a user was added to the...
Fiscal calendar reporting throughout the instance...
I've got a bit of a head scratcher. We would like to be able to run reports on any table extended off of task, filtering by fiscal week. We have our FY weeks already in our instance in System Definition > Fiscal Periods and I would like to be ab...
Resolved! Show highest used catalog items
How do I generate report that shows mostly used service catalog items? Appreciate it.
Knowledge base not visible for non admin users?
Hello, We have knowledge base "abc'' and that is visible for everyone but suddenly it is restricted to admin's and Knowledge manager's only. Can you all please suggest me where to check and what is the issue here as I couldn't find anything in prop...
I am using Flow designer and need to manipulate / calculate dates i.e. ( add or subtract 4 days from a given date). Is it possible to do this with no code in a core action / custom action?
I am using Flow designer and need to manipulate / calculate dates i.e. ( add or subtract 4 days from a given date). Is it possible to do this with no code in a core action / custom action? Thanks in advance!
