Determine if a requested item submitted from the Service Portal or the native service catalogue UI

[Mussie]

Hi Guys,

Is there a way I can determine if a requested item record is submitted via the Service Portal or the native service catalogue?

Mussie

[Midilesh]

Hi Tejaswini 

Were you able to find a solution for this, 

Kindly share the solution if you found it .

Regards,

Midilesh.

[puffysleaves]

You can check the transaction logs (syslog_transaction table). It won't be as easy as searching for the RITM number but you can search:

Created By is your user and 
Created between some short time frame and filter out a lot of unrelated URLs. 

The result URLs should contain "/sp/" if it's for Service Portal and have the sys_id of your catalog item (aka the sys_id of the record in the Maintain Items table). Still some guess work but you might be able to filter further to get more clear results.