dev98393.service-now.com is currently in a suspended state.

[harpreetkaur23]

Hi all,

Today while i was working on ServiceNow dev instance, all of sudden it went offline, and after that i have started getting this error  "dev98393.service-now.com is currently in a suspended state. Please reach out to your sales contact to re-enable your instance.". Can you help me on this ? 

[Dr Atul G- LNG · Accepted solution]

Hi @harpreetkaur23 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[AndersBGS · Accepted solution]

Hi @harpreetkaur23 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence there is no help to get.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[AshishKM]

Hi @harpreetkaur23 , 

Is this your PDI ? or you are using this for some other purpose.

If its PDI you can log a case for this, attache screen shot of the error message.

-Thanks,

AshishKM

[harpreetkaur23]

Thank you Ashish

[AshishKM]

any luck with PDI, did you get it back.

[harpreetkaur23]

No its gone.