Difference between Worknotes and Watchlist

yeskaytee
Kilo Contributor

What is the differences between Worknotes and Watchlist

Worknotes - people added to this list will get all "Work Notes" updates. Used for internal communication (usually Requestor not included).

Watchlist - people added to this list will get all "comments" update.

Is there any other difference?

1 ACCEPTED SOLUTION

Uncle Rob
Kilo Patron

No, but that difference is pretty significant.


You can think of work notes is as you and your team discussing the technical minutia of fulfilling the task.   Stuff the customer needn't know, but executors might.


Comments / Watch_list on the other hand is you discussing the work with the consumer formally.


View solution in original post

6 REPLIES 6

Uncle Rob
Kilo Patron

No, but that difference is pretty significant.


You can think of work notes is as you and your team discussing the technical minutia of fulfilling the task.   Stuff the customer needn't know, but executors might.


Comments / Watch_list on the other hand is you discussing the work with the consumer formally.


Thank you!


ankit_sharma487
Kilo Guru

Worknotes: is for technical comments only as customer may not be interested in


Watchlist: is for all comments to be shared with.


Steve199
Mega Contributor

Hello Everyone.

When I'm looking at a Project in the ITBM module and I'm on the Details page and within the Notes tab, I see the Watch list and the Work notes list, as well as a Work notes field and an Activities history list. I do not see a Comments field here.

So your answers about the distinction between the Watch list and the Work notes list doesn't make sense to me in this context.

Can anyone explain? I'm completely new to ServiceNow and I'm focusing primarily on the ITBM module right now for an implementation we're doing.

Thanks so much.