Difference between Worknotes and Watchlist

[yeskaytee]

What is the differences between Worknotes and Watchlist

Worknotes - people added to this list will get all "Work Notes" updates. Used for internal communication (usually Requestor not included).

Watchlist - people added to this list will get all "comments" update.

Is there any other difference?

[Uncle Rob · Accepted solution]

No, but that difference is pretty significant.

You can think of work notes is as you and your team discussing the technical minutia of fulfilling the task.   Stuff the customer needn't know, but executors might.

Comments / Watch_list on the other hand is you discussing the work with the consumer formally.

[yeskaytee]

Thank you!

[ankit_sharma487]

Worknotes: is for technical comments only as customer may not be interested in

Watchlist: is for all comments to be shared with.

[Steve199]

Hello Everyone.

When I'm looking at a Project in the ITBM module and I'm on the Details page and within the Notes tab, I see the Watch list and the Work notes list, as well as a Work notes field and an Activities history list. I do not see a Comments field here.

So your answers about the distinction between the Watch list and the Work notes list doesn't make sense to me in this context.

Can anyone explain? I'm completely new to ServiceNow and I'm focusing primarily on the ITBM module right now for an implementation we're doing.

Thanks so much.