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‎02-11-2021 03:33 AM
Hi,
I have a 'attachment' type variable in my record producer which i have made mandatory. When the user uploads any attachment, i want the attachment to get saved in the record created. But instead, it is hiding it.
I can see the entry created in sys_attachment but under table name field, a prefix ZZ_YY is getting added which is making the attachment hidden.
Please find the field below -
Record in sys_attachment -
Can anyone help me get this attachment added in the record as it happens when add any attachment from here -
Solved! Go to Solution.
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‎02-11-2021 06:05 AM
This worked well for me
1) I created Async After Insert BR on the target table
2) Script as this
a) Remove the ZZ_YY
b) Then use the Copy Attachment
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr = new GlideRecord("sys_attachment");
gr.addQuery("table_name", "ZZ_YY" + current.getTableName());
gr.addQuery("table_sys_id", current.sys_id);
gr.query();
if (gr.next()) {
gr.table_name = current.getTableName();
gr.update();
new global.VariableUtil().copy(gr.sys_id, current.getTableName(), current.sys_id);
}
})(current, previous);
Output:
1) The file added to the record
2) The file present on the attachment variable
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-14-2021 11:00 PM
Hi,
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎12-01-2024 12:19 AM
what changes you did in script????
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‎02-14-2021 10:20 PM
the script I shared is working fine as per the question you asked about attachment being saved to the record created from record producer.
Would you mind marking my response as correct if I have answered your original question.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-12-2021 05:00 AM
Thank you for marking my response as helpful.
If my response helped you please mark it correct to close the question so that it benefits future readers as well.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-13-2021 10:18 PM
Thank you for marking my response as helpful.
If my response helped you please mark it correct to close the question so that it benefits future readers as well.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader