Discovery authentication failure - WMIRunner

Scott90
Kilo Explorer

Hello all,

I’m working on fixing a WMIRunner authentication error.  I’ve verified that the password for the credential is correct and it is in the domain admins group.  I use the "Test credential" link and I get an “Authentication Failed” error. 

I’ve logged onto the mid server and ran the following command successfully:

wmic /node:"10.10.10.10" /user:"someDomain\someUser" /password:"****" path win32_operatingsystem

I also ran the following from a PowerShell session successfully:

gwmi win32_operatingsystem -computer 10.10.10.10 -credential 'someDomain\someUser'

Any ideas why I can run the commands from the MID server using the credentials that discovery uses successfully, but authentication fails when discovery tries to do this?

6 REPLIES 6

Scott90
Kilo Explorer

Just for further info...  I've also tried adding the credentials_debug parameter to the Windows-Classify probe and also setting the mid.log.level for debug as well.  I then tested the probe, but there wasn't any information concerning the credentials, just the access denied error.  Nothing in the MID server log either.

james wells
ServiceNow Employee
ServiceNow Employee

I came across something similar recently when upgrading the Windows CI Classifications from Probes to Patterns. Is that the case here?