Hi all, After configuring AWA and Chat Setup - I am unable to reach any agent via Agent Chat I'm getting error: "There are no agents available at the moment. Please try again later." which is incorrect because while checking AWA Agent Presence I ...
Hello team,Can someone assist me on the below query : we have the request for Migration of Angular JS to Angular, can we use angular version 12 in UI Macro.
I want to add an existing custom table to update set. However when I go to the table view and click "add to current update set" or "force to update set", it won't add one record in the update set, there's no columns or other table related info are ca...
What are your top tips for optimizing workflows in ServiceNow to boost efficiency and streamline processes? Share your insights and best practices!
Hi, I installed com.sn_customerservice plugin. I have no default data (like the records generated for demo in PDI) in cases . Can anyone help?
Where is the most recent "ServiceNow Platform SOC 1 Type 2 Bridge Letter " ? I already could find the pdf file of "ServiceNow Platform SOC 1 Type 2 Bridge Letter 09-30 2021.pdf ”.
Hi,In CSM portal, when we impersonate user with role sn_customerservice.customer, there are no records visible in All cases, Action needed, My cases, My case tasks, My requests. And when it comes with a user with role sn_customerservice.customer.admi...
Hi,How to edit the form layout of cases in the CSM portal. For example I need to add fields in the form. I am attaching the form view which I need to edit. TIA,
Hi everyone, Do onCellEdit client scripts work on lists in Workspace at all? I've tried onLoad, onChange and onSubmit and they work, but I can't get onCellEdit scripts to work in Workspace. I want to bring up a confirmation dialog box on a cell edit ...
Hi,I'm curious about how schedule import jobs using "Custom (Loaded Script)" interact with GlideSession data. If the session function is used when the form is created, based on this documentation, will the system release the session data when the imp...
I created a test scripted rest API and trying to call that from the javascript. However, I am getting the following error message. However, I don't get any error when I call that URL from POSTMan. ScriptedRESTaspx.aspx:1 Access to XMLHttpRequest at ...
Hi, I am trying to import an excel file with header starting from row 10. The problem I am facing is there are merged cells in first 9 rows that are causing parsing issue as shown in the image below. My question is, is there a script I can use in ...
Hello, I created a UI action button called create feedback in the workspace, the only problem is that it doesn't work, there is the button, now the code has to operate on a table that I created from scratch and it is called u_support feedback. I wou...
Hi, I've been trying to access one of the activities of the "Associate Implementer Career Journey", and every time I try to access, it sends me an error message. Has this happened to someone else? Thanks,
I have a Guided Tour that works on all Change Requests. But I'd really like to have a way of parsing the Guided Tour into smaller tours. For example, based on the STATE of the record, a Guided Tour to create a New Change and another Guided Tour on Re...
