Hi All, Can someone help how i can Trigger notification if the approval is not acknowledge after 7 days of creation of approval and cancel the approval if not acknowledged for 15 days of creation?
Hi ! I'm actually facing an issue, while using insertMultiple REST API. When I call the API /api/now/import/****/insertMultiple, I can see record in my import set table, but they are not transformed, they stay in Pending state. I don't understand why...
Hi, Community. Is there anyone experiencing the same issue after upgrade to Tokyo?We are receiving Nonexistent table: {{action.table}} for some of our flows. see below. Those actions with issues are just looking up for a record in HR Task and HR Cas...
Hi,I'm trying to get the Task assigned_to name from a Task and paste the name to another Task work notes.Ex.: From Task 1, I want to get the Task assigned_to name and then paste the name to the Task3 work notesI tried with that script inTask1workflow...
I created a new Record Producer on sn_vdr_risk_asmt_vendor_engagement table in GRC:Vendor Risk Managementafter the record created Im trying to get the variables values by simply using current.variables.variable_name but always getting this message:co...
Hi folks, we have some CIs with '=' in the name. We can't find it using the global search unless we remove the '=' character. Is there anyway we can enable the global search to accept '=' character or is it the platform limited capability? Thanks!!
Hi, Guys. I stumbled upon this interesting observation. So when I did this: var t = ["Finance", "Sales"]; var t1 = gs.getUser().getRecord().getDisplayValue('department'); gs.log(t.indexOf(t1)); this will always evaluate to -1. It's very odd because...
Hi all, I have used the inactivity monitor to fire an event and I am using that event to trigger a notification. However, I need the notifications to be sent during business hours only. I.e. 0600-1800. Could you tell me how I do that?
State is stuck in "Draft" in Typo handling entry. I have tried to publish the search sources, synonyms, stop words and genius results. Whenever i try to edit this record i cant see the publish button. i am getting an error message: " you cannot pu...
We have installed Mid servers in the past and it has gone fine, but yesterday we tried creating another mid server and everything seemed to go fine server side. The installer said it was successful and the mid server service is showing up in services...
In one of my test, i want to select value from one drop down and multiple values in another drop down. It is service portal application with custom UI hence first step i am using is 'Open Service Portal Page (custom ui)' and then set component value ...
We want to data encryption in the rest based integration. I found this GlideCertificateEncryption.generateMac api and method to do key based encryption. But it didnt have any example on how to use this in our scripted rest api.It would be great if so...
I've been having issue with the currency on my ServiceNow instance. I managed to change the currency options when I created the catalog items to include the Australian dollar but despite that when you order the item, the cart displays the price in po...
Good day! D Does anybody here have done this before on your instance? Basically, we need know how to configure an identity provider from 2 different Okta instances for 2 different Idps. Let's say you work for a government and you setup an Okta in...
Previously Azure VM record were stored in the cmdb_ci_azure_vm table. Most recently online documentation from serviceNow show that the Virtual Server (cmdb_ci_vm_instance) table is used. Anyone knows the reason why the change? Is it based on the S...