Do we need additional licenses for Agent Workspace or is it included?

[Simon Ciglia]

Hi folks

Do we need additional licenses for Agent Workspace or is it included?

Any help is appreciated

[Satish Babu · Accepted solution]

Hi Simon,

It should be included with the application you have purchased like ISTM or CSM, but you can still reach out to your account manager and ask for what is included with the license purchased.

The information should look like :

New in Madrid: Agent Workspace

Details:

Make agents more productive to increase customer satisfaction.
Guide agents through customer lookup and verification steps. Reduce toggling with
workspace notifications.

Chargeable?
No: included with
Standard (ITSM or CSM application purchased)

Thanks,

Satish