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Resolved! How to get access to the enitre System Logs module?

I want to give the integration person(Asset Team) a role "integration_specialist" and provide access to the System Logs module. He will be running the SCCM Integration and uCMDB integration so he wants to look into logs that support integration. I se...

Community Alums by Community Alums  
  • 5880 Views
  • 3 replies
  • 3 helpfuls

Database view not limiting results

I've created a simple view for reporting use in our data warehouse on the Hardware (alm_hardware) table.  Only assets that are "In Use" should be in the view, but it's not limiting the assets and I can't figure out why (we aren't using life cycle yet...

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gjz by Mega Sage
  • 1108 Views
  • 7 replies
  • 0 helpfuls

Adding a KB article with a template

Hey guys,I've been playing around with templates for repetitive incidents and I ran into an issue when applying templates.Attaching a KB article is more or less a necessity for each resolved ticket, but templates don't seem to allow me to do this.I'v...

wizi by Kilo Explorer
  • 4369 Views
  • 9 replies
  • 0 helpfuls

How to hide attachment icon from Compose Email

We've enabled our users from request item to click "Send Email" and give them option to compose and send an email to any email address.  With this functionality we would like hide the attachment icon (see image) from the compose email client and forc...

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damirkreho by Tera Contributor
  • 1094 Views
  • 2 replies
  • 0 helpfuls

Copy SysIds in Bulk

Did you ever get any use case where you need to copy SysIDs in bulk from a list view.Use Case: There is some matrix that you need to validate in your script. You need to store the sysids in a property. One option is to export the CSV with Sys id fiel...

Bulk SysIds.gif DeepakNegi_0-1692285840225.png
Community Alums by Community Alums  
  • 889 Views
  • 1 replies
  • 2 helpfuls