Hello Experts, Any suggestions on how to set the Article Ownership Group based on the category being selected for the article. Would Client Script be the only approach?Looking for a no coding approach. Thanks,Somujit
Hi Team,How to get watch list for a particular ticket opened in service portal.How to create a widget for this?Any suggestions or ideas will help me a lot. Thanks.PlatformDeveloper Community
Hello, community,as per the title, I am looking for help with e-signature. Use case: For our process, I need managers to sign a document, that is effectively sort of a contract. This document is a template, which we need to fill in with data before s...
We are trying to send data from ServiceNow (cloud) to JDEGS (on prem), through REST.We are using JDEGS link which is restricted to company's network, should that pose a problem? We are getting HTTP 500 error / null pointer error while the syntax is c...
Hello, im currently configuring the Agent Chat functionality.After some testing I noticed, that a new chat request from a user gets displayed at only one agent and then cycles around one by one. Is there a way to change this? I want that a new chat r...
How to make the PTask be accessible to assigned_to user without the need to promote as a member of the dashboard. So for example, x user assigned the task card to y user without making the y user [or assignee] as a member of the task board of x user....
Hi All, Can someone help how i can Trigger notification if the approval is not acknowledge after 7 days of creation of approval and cancel the approval if not acknowledged for 15 days of creation?
Hi ! I'm actually facing an issue, while using insertMultiple REST API. When I call the API /api/now/import/****/insertMultiple, I can see record in my import set table, but they are not transformed, they stay in Pending state. I don't understand why...
Hi, Community. Is there anyone experiencing the same issue after upgrade to Tokyo?We are receiving Nonexistent table: {{action.table}} for some of our flows. see below. Those actions with issues are just looking up for a record in HR Task and HR Cas...
Hi,I'm trying to get the Task assigned_to name from a Task and paste the name to another Task work notes.Ex.: From Task 1, I want to get the Task assigned_to name and then paste the name to the Task3 work notesI tried with that script inTask1workflow...
I would like to parse the below JSON format and then use the query which is mentioned in the first part to glide the records & update the value mentioned in the JSON second part to the table. How to parse this object? { "company.employeeIN1201222,100...
I created a new Record Producer on sn_vdr_risk_asmt_vendor_engagement table in GRC:Vendor Risk Managementafter the record created Im trying to get the variables values by simply using current.variables.variable_name but always getting this message:co...
Hi folks, we have some CIs with '=' in the name. We can't find it using the global search unless we remove the '=' character. Is there anyway we can enable the global search to accept '=' character or is it the platform limited capability? Thanks!!
Hi, Guys. I stumbled upon this interesting observation. So when I did this: var t = ["Finance", "Sales"]; var t1 = gs.getUser().getRecord().getDisplayValue('department'); gs.log(t.indexOf(t1)); this will always evaluate to -1. It's very odd because...
Hi all, I have used the inactivity monitor to fire an event and I am using that event to trigger a notification. However, I need the notifications to be sent during business hours only. I.e. 0600-1800. Could you tell me how I do that?
