Resolved! what can be the interview questions on both Inbound and outbound email Integrations?
what can be the interview questions on both Inbound and outbound email Integrations?
Forum Posts
Display cut-off Swimlane Wording in Visual Task Boards
Good Afternoon, I am working to try and solve 2 asks from users regarding VTB's 1. Our teams use the Agile Development > Agile Board > Task Board to show tasks associated to stories. This shows all tasks for a sprint with Stories as the Swim lanes. T...
Resolved! Email Notification not sent.
Hi, I have created an email notification and it should be sent when new record is inserted in table relocation. When a new record is created, email notification is not getting sent and remains at outbox. Would appreciate your help on this. Regar...
Resolved! get value MRVS scripted activity
hello teams, i need some help to retrieve values of my MRVS from scripted activity,the goal is to prepare a Json files to upload into the RITM,export files to RITM is OK, export simple variable is ok, but i can't retrieve my mrvs info by IO or name,m...
create user accounts from email
Good day SN Community: I need to allow users from outside our company to open tickets and communicate via email. I have the guest account enabled and tickets are being generated with GUEST as the caller. I would like to automate the automatic user cr...
Resolved! How to paste inline images in comments and worknotes without training agents to be front-end developers.
Most of the end users in my organization are at remote sites with slow and unreliable internet. Because of this, most of the end user interaction with agents occurs via email. Often, users will email a screenshot with an error or question and agent...
Resolved! Changes are closed but still set to Active = true
Hi, we have several reports of standard changes that are closed still show up in the list view as Active = true.i checked the business rule "mark_closed" n the Change table this is active & runs when State is one of Closed/cancelled, and it sets Scti...
Resolved! Can you use the greater than condition for flow designer catalog variables?
Hello, I'm working on a subflow in the Flow Designer and ran into an issue when using a catalog variable as the data pill. I used the "Get Catalog Variables" action to get the string value of a catalog variable in a previous step. My question is can ...
Resolved! How can I set the User's Timezone to be the timezone of their OS/Browser
Hi, We want to set the Timezone on the user table to the location the user is currently at. If they are on a business trip, and their computer is displaying the time in that location, we want the experience to be the same within ServiceNow. My best t...
Resolved! Read Only Widget
Hi Everyone,There are some portal "widget" that are read-only.IE : https://YOURINSTANCE.service-now.com/nav_to.do?uri=/sp_widget.do%3Fsys_id%3D85357f52cb30020000f8d856634c9c24If I want to modify it, I have to clone it.But when you have cloned this, i...
Resolved! Removing a Password from a User Record?
If a user is created without a password, it cannot log in. How can we return a user record to the same state (with no password) after having set a password for that user? Simply blanking out the password field on the User Form isn't sufficient (a...
Clean up data and catalogs when first moving to production
Hello,I'd like to have feedback and best practices regarding what to do with demo/test data when moving to production for the first time.First I noticed that on our subprod instances we have demo data, including a large number of catalog items, while...
Workflow Broadcast Event not working....
I have a workflow that has a subflow that validates that all tasks associated with the parent RITM are indeed in a complete state before allowing the primary workflow to complete the RITM. (We have a valid use case in some catalog items where the tea...
Resolved! Transform map to create tasks and REQ and RITM
I need to create 70 service catalog tasks based on data from excel file. I need them to be part of one RITIM of REQ. Right now, I am creating REQ and RITM manually and copying sysids and puttin in onBefore() trasform script as shown here. Is it poss...
Resolved! Adding a Header to the HR Compose email
We are using HR Workspace, and the compose email feature. We have an HR header/footer for all our emails coming from the HR Module. I need to add the HR header/footer to the Compose Email. When I look at the Email Client Template, I don't see anywher...
