DOM Manipulation error with CustomEvent.fire

[Ram Mithra]

During NewYork upgrade, Healthscan returned DOM Manipulation error for the following Catalog Client Script at line 8:

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

//Type appropriate comment here, and begin script below
var u_customerId = g_form.getValue("u_customer");
CustomEvent.fire('change_service_offering', newValue, u_customerId); //line 8
}

When ServiceNow provides the option to use CustomEvent.fire, why is it diagnosed as a DOM Manipulation issue? Please help.

[Tony Chatfield1]

Hi, the API documentation shows CustomEvent.fire as being a syntax specific to legacy chat, maybe CustomEvent.fireAll can be utilized?

[AbhishekGardade]

Hello Ram,

I guess, CustomEvent.fire is not supported. You can try alternative option:

fireAll(String event, String qualifier)

Show the embedded-help content specified by the qualifier parameter in the right sidebar.

Before using the fireAll() method, you must have created the Embedded Help qualifier and help content.

You may try:

var qualifier = 'your-EH-qualifier';
CustomEvent.fireAll("embedded_help:load_embedded_help", qualifier);

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

[Ram Mithra]

The post was helpful, but the implementation had lot of dependencies and it was not taken up on priority. Thanks for the response.