Dot walk from Incident table to CMDB

bkeyes
Kilo Explorer

‎10-21-2016 02:39 PM

This is my first week using SN. I am trying to dot walk from the Incident or the Problem table to the Configuration Item or even the CI Relationships table using the Reporting module. This seems like it should be easy but I cannot figure it out. Any help is greatly appreciated.  

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Deepak Kumar5
Kilo Sage

‎10-24-2016 02:50 AM

You can click on icon on after selecting Configuration item.


find_real_file.png


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Deepa Srivastav
Kilo Sage

‎10-24-2016 02:53 AM

Click on the + sign next to conf item field then on the plus sign next to the up-down arrows.


find_real_file.png


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Chuck Tomasi
Tera Patron

‎10-24-2016 05:45 AM

As the others have shown you, you can dot-walk to the Configuration Item quite easily because it is a reference field that references one record directly.



Getting in to the relationship table is not possible in the reporting engine as it is a many-to-many table and dot-walking does not work in this case.



https://wiki.servicenow.com/index.php?title=Dot-walking


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