Hi All, Need your help. I have a requirement to send out a notification with attachment based on attachment of user to REQ/RITM. The scenario is, The user attaches a file to REQ/RITM starting with 'PO-COR' file name. There is a notification that shou...
I found that when a new incident is created, both Business Rules (insert + update) we created are triggered, why? We suppose only the "insert" Business Rule should be triggered. From the incident log/notes, seems it first creates an incident, then ...
Does Service-Now offer any sort of Remote Desktop plugin or functionality? Allowing for users across an organization to access machines listed in asset management.Thanks in advance for your assistance.- Ian
In this article, we’ll explore how the ServiceNow Service Catalog can revolutionize your organization’s service management by automating requests, enhancing user experience, and streamlining workflows. Whether you're managing IT requests, HR services...
Hello,IN DEV we got this calendar pop up which is correct In PROD/TEST we got this which is wrong I cannot find root cause.Can you help please?/Petr
Keeping your ServiceNow instance up-to-date is essential for ensuring smooth operations, better performance, and access to new features. This blog post walks you through the ServiceNow full upgrade process, ensuring you avoid common pitfalls and mini...
Configuring forms in ServiceNow is a game-changer for making data management smooth and user-friendly. Whether you’re customizing an incident form or building out complex workflows, configuring forms is all about optimizing the way users interact wit...
Hello Team, I have below script which gives me reference value, and I am interested to get the Display name instead. Can you please help me to achieve that? Output I get as below:var rec = new GlideRecord("sc_req_item");rec.addEncodedQuery("cat_item....
Hi Experts,I have a requirement like I need to copy all incident fields data in u_incident_copy table.Issue: I can do copying all incident data using below background script but not able to copy same sys_id.Requirement: I need to preserve same incide...
We are beginning a pilot for a citizen developer program. We have 1 person trained and ready to start working. He has access to DEV, and I have given the following roles:delegated_developeritilrest_api_builderflow_designerintegration_hub_adminflow_...
Hi Folks, How are you allowing end users to submit enhancements and defects for the Agile Development module? Are you using record producers that directly create the enhancement and defect records?Are you having users submit requests that then after...
Hello, I have a requirement to retire the homepages that was not visited in the past 6months. I am using homepage deprecation tool. I need to find out "shared homepage" that other users are using it. I have to exclude that shared homepage. Could some...
Hello,How can I add fields, and modify the layout of the caller info card? This is on the section that appears after the "Contact" button is clicked. Thank you, j
Hi, I want to print only germany country in legal entity variable.Its showing all countries .How can I achieve this?
Hi, I'm trying to create a workflow to retire knowledge articles which have reached the valid to date. I'd like the workflow to be triggered by the valid to date, once it has reached that date the article would move to pending retirement and create a...
