I want to remove the particular user role from bulk reports.
I want to remove the particular user role from bulk reports. I tried using background script to remove the roles but it is not working. can someone please help me out on this.
Forum Posts
ATF - Error Could not find an active Context(sn_nb_action_rule_context)
Hello, Somebody has this problem with ATF ? Error: *** Script [NextBestActionDAO]: Could not find an active Context(sn_nb_action_rule_context) record for context table=em_alert: no thrown error Could someone help ? Thank you, Best Regards,
"Company" field added to User list is displaying ZIP code instead of Company Name
Using Configure > List Layout, I added the Company field to the sys_user list in my Dev instance. After assigning a Company to users, the field populated with the ZIP code instead of the company name. I duplicated this using a different company and i...
Is there a way to look up what groups are used in steps set up in Flow Designer flows?
We want to 'recertify' the groups we have in ServiceNow, make sure the Managers and Members are accurate, but when we go to our Business partners to confirm they usually come back asking what the groups are being used for. Of course we have a lot of ...
Flow for Incident states based on the last updated time
Hi All,I want to create a flow for incident management automation where I have to add 4-5 conditions altogether. for e.g. If an INC is in OnHold and the INC has HAS NOT BEEN UPDATED in 18 hrsThen update the incident state to InProgress & add some wor...
share previous result of Survey, get update previous answer and save update result in new instance.
Hi. we have very long survey and we need update it quarterly base. to do it, I am looking for a solution to share previous result with survey taker, they update previous answer and save update answer+ previous answers(whole new survey) in a new inst...
How to write client script on the basis of three same value in order guide
Hi,I am using order guide and in that we are using Rule Base catalog items.1 . In order guide catalog item we have one field Select application (type is list collector) when we select salesforce its should 2. After selecting Salsforce in order guide ...
How to retrieve Tags in a report based on metric_incident?
Dear community, I have a report based on the database view "Incident Metric" (incident_metric) and I can't get the "Tags" values from the incident table... Of course, no problem when the report is based on the "Incident" table.Can you tell me if it i...
Generate Excel file (xls or xlsx) based on script
Hello All, I am looking for some help to generate an Excel file based on Script. I read a lot of content based on CSV file, but the request is to have a XLS or XLXS file. So, I have the script results working fine for csv, so I just want to "improve"...
Resolved! Need Resources for Learning Document Management in ServiceNow (2025)
Hi everyone,I've been tasked with studying and implementing the Document Management module in ServiceNow as it's now 2025. Could anyone provide me with documentation, video tutorials, or links to resources that can help me understand and implement th...
Resolved! how to add notes form in custom incident form?
Hi, I am working with my own incident page of my application, how can i design this notes layout?
Resolved! View PDF file in service portal
I need to embed a PDF file for the user to view inside the page in service portal. I have tried the following, and nothing works. The iframe downloads the atttachment instead of showing it. <iframe id="inline_document" scrolling="no" style="width:1...
State to Closed Complete in when moving to Done Column in VTB
Hello All,Appreciat your help in advance. I have created a business rule to change the state of the tasks to Closed complete when tasks are moved to Done column in VTB.I'm not seeing the state being updated. Attached is a screen shot of the is the bu...
Sensitive data handling for data extraction
Hi All,I noticed a few OOTB (Out of the Box) records configured with regular expressions (regexes) for data extraction categories in sensitive data handling. Are these used to mask data for inbound integrations? Could someone please clarify the actua...
Save preference business rules
Hey guys, I'm trying to change a user's language upon an event being created by an external system. I have the following code in a script action : var grUser = new GlideRecord('sys_user'); grUser.addQuery('email', event.parm1); // find user grUser....