Integration of ServiceNow CMDB with HP API to get Asset Warranty Data
How do i connect to HP's API through ServiceNow to pull in asset warranty data.
Forum Posts
Opening same record, regarless of record selected in list view
Afternoon! I am lookign for some assistance with a record based issue. Whenever a record is selected from the demand list view, it opens the same demand record. This is regardless of the record number selected from the list. It is always the same de...
Modal windows are to small
Modal windows is some times a nice feature to display data, but I always feel that the modal windows are too small to be user friendly... 1. Installing a new application via plugins... Just a tiny tiny modal windows and a massive scroll. 2. Advan...
Assessment from custom applications
Hello,I have a customer requirement to implement a custom application where end assessments will be shared with over 3000 users. Their responses will then need to be calculated to identify any gaps and findings. I'm not sure what the best solution is...
Trigger Logic App by incoming Ticket request from Service-Now
HelloI would like to know how I can trigger a Azure Logic App with an incoming Ticket by Service-Now.Is that possible? Or need I to run the Azure Logic App every 5 min. by searching new requests in the Service Now? SCENARIOWe want to have an AZURE Lo...
Resolved! sla timer start after 3 days of working days and exclude sat and sun
sla timer start after 3 days of working days and exclude sat and sun...i want to start the sla when short_description is sla timer and sla start after 3 working days.for example:-> if today is friday then sla will start on wednesday(it will not calcu...
How to trigger workflow from business rule & it should only run when its triggered from business rule
Hi all, I have created one custom application (similar to service request) in this, I have created one workflow but it should run only when its triggered from business rule, it should not run when the ticket is created or updated in the custom applic...
this._knowledgeHelper.canRead(knowledgeGR) function not returning record as expected
In the Script Include KBKnowledge, I have copied and pasted the canRead: function(knowledgeGR) function from KBKnowledgeSNC because it seemed to be the function where I was finding the problem. Indeed, when I commented out various parts of the functi...
Data Certification
Hello all, Is there an out of box approach in ServiceNow to adding the last date of certification and the name of the certifier to a CI record? Thank you, Adam
Discussion : Integrations in their own Scoped Apps?
Hi All, Looking for more of a discussion around best practice rather than a concrete question. I am working on a customer instance and I notice that they have a mix of integrations in their own scope and in global scope. I have to confess that in the...
Add assignment group to Servicenow Catalog Wizard
Hello. I've been able to add a step, assignment group, to Service Catalog Wizard so that administrator can create template with this new field from there. The goal is to let the case manager to create a form from template, and choose which group this...
New to ACL Scripting
Hello,I'm new to ACL scripting and have been asked to create an ACL, which I did for read access, for a new table. the user asked for two conditions: 1. Read access to all records where current user matches "u_requester", or "u_watch_list"2. Write ac...
Edit RITM variables on the list layout
Hi All, I have a catalog item for which we have enabled 2 fields as editable on the sc_req_item table for a specific group of users.Now the requirement is to be able to edit these fields from the list layout as well.I created a new view and created t...
Upgrade Plan in DEV instance causing issues with other Update Sets in Global
Hello everyone, We have 3 instances, PRD, TEST and DEV. In DEV, we enabled the Upgrade Plan in an attempt to help with future upgrades, but instead of helping, this is causing confusion with regular update sets in Global. We worked in something in DE...
Time Sheets adding another tab with categories
Hello everyone,does anybody know which is the code that displays the time worked categories in the "Other" Tab under "My Time Sheet?I want to add another tab with other categories.In the Time Card Portal - Task Selector widget, Section Body HTML te...
