Downgrade an instance

[khadija3]

Hello,

Anyone here had requested a downgrade ? ServiceNow support say that it is possible but I'm not sure about the consequences.

Thank you

[khadija3 · Accepted solution]

Hello,

Thank you for your reply, we were on the phone the whole day with servicenow support because our production instance was upgraded to Madrid instead of London which is a really huge mistake, they suggested a downgrade but finally  only a restore to a backup is possible, I considered  all the scenarios that you mentiened but still restoring a backup is really a bad idea especially when you provide a 24/7 support.

For more info regarding the backup refer to the following article.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0678054

[JahanzebB]

Khadija, Thank you for elaborating. I am sorry, that you had this experience. Agreed, with 24/7 support, there can be a lot more at risk. There are email communications prior to an upgrade, but there should also be a check to make sure your Prod instance is not upgraded to a version higher than sub-Prod instances. If that is the case here, perhaps you can include that check when raising this issue with ServieNow support.