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Create multiple ticket using one inbound email

I have a requirement, for the incoming email using inbound action, multiple tickets should be created for Purchasing table. The condition depend on the attachment of the incoming email. So inbound action have to check, if incoming email have more tha...

stayyaba by Tera Expert
  • 1198 Views
  • 5 replies
  • 0 helpfuls

How to optimize knowledge search

Seeking help on how to optimize knowledge search. We are currently utilizing the meta field to optimize knowledge search and currently encountering limitations. 1. In the article a keyword in the meta field is "spam,spam_email"2. When a user searches...

Albert by Tera Contributor
  • 649 Views
  • 1 replies
  • 0 helpfuls