Resolved! Slowness on customer instance?
Hello,Have any of you experience a significant slowness on their customer instance this last few weeks?Is there something going on SN?Regards,Vaine
Forum Posts
SuccessFactors OAuth 2.0 SAML bearer assertion flow
SuccessFactors Basic authentication method will be removed on 1st November 2022. In that sense everyone is forced to move to OAuth.The OAuth grant flow that will use SuccessFactors will be SAML Bearer Assertion.This grant flow is not supported native...
Need to display HTML content in work notes and emails (Incident and Request Item)
As a fulfiller, I should be able to add rich text format, pictures or non-text information into a work note so that it is emailed directly to the caller. This can only currently be done by attachments. How can I achieve this without adding the new f...
Dynamic translations via Deepl API
Dear all, we need to provide knowledge articles in several languages and currently manually translate each article. We would like to use a dynamic translation and use "Deepl" as translation service.Does anyone have experiences with Deepl integration ...
How to create tags in agent workspace?
How to create a tags in agent workspace?
Resolved! reclassify ci - Is there a Log of this activity?
When reclassifying a CI using these procedures:https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/product/configuration-management/task/t_ManuallyReclassifyCI.htmlIs there a log to denote that has been performed (besides the History...
Is is possible to apply tags to Knowledge Articles?
I am creating knowledge articles for our users and I would like to attach tags if possible as the users can search on tags. Is this possible please on the lower screen?
Resolved! How to get current URL link in a variable.
How to get current URL link in an variable? Requirement is from incident form through UI action url redirected to record producer which has to create change record. Once change record created, Incident form has to be get updated with caused_by relat...
Exclude/Preserve KMF Keys in Clone Profile
Hi! I actually have 2 questions:1. When creating a custom clone profile, I see that the exclusions for tables under the "System Profile" also show up when I look at the custom clone profile. Are these exclusions also included in the custom profile? O...
Best Practices for managing Themes in Service Portal
I have seen some articles and discussions related to cloning Service Portal Widgets and Pages, so you work with your own copy rather than modify something out of the box and compromise upgradability later and this makes a lot of sense. One thing tha...
Resolved! Best Practice - Exclude child table from Health inclusion rule?
Short and simple question: What is the preferred way to set up a Health inclusion rule for a CI Type, but not to include its child classes? Example: I want to set up Stale Metrics only for CIs in cmdb_ci_hardware - but not in it's child classes. Do I...
Resolved! Tufin Orchestration Suite
Hello all,I am currently trying to use Tufin Orchestration Suite to open firewall change requests via the Tufin API. However, when I open a firewall change request using the "Submit Firewall Change Request" action, I do not get a TicketID back.Can I ...
How to set up Cloud Encryption
Hi all, I like to check if there are any documentations on how we can set up cloud encryption? Or are the steps performed by ServiceNow? Many thanks in advance.Max
Resolved! insertOrUpdate()
Hello fellow devs!Any guidelines how to narrow down and filter the insertOrUpdate() ?My point is - if I query the incident table , with a filter , only the first filter(field) is taken into account. Example: var user = new GlideQuery('incident').inse...
Resolved! UI Action 'Confirm()' on Agent Workspace
I am building up our agent workspace for an eventual go-live and have run into a snag. In our "native" application, we have a UI Action that allows a user to create a problem record directly from an incident using a UI Action. This UI Action includ...
