Hi, We have a functionality called Social Q&A, once enabled we can see the "Post a Question" in knowledge module. The requirement is to replicate the same functionality in the Service portal. Got many reference related to "Ask a Question" in which th...
Hi,As part of our ongoing SIR implementation, we are configuring the Microsoft Exchange Online spoke. We are having trouble with the Connection Settings, and the API Credentials. The API Credentials will not authenticate. We have worked with our inte...
I'm having a requirement where we need to create and display one extra variable only on the 1st task of a RITM for a catalog item.that variable should be mandatory, should copy the name of person from requested for field and editable only by the grou...
I am doing a simple transform map. I have a staging table with two fields 'name;, 'time type'. Transform map target table is 'cmdb_ci_computer'. I did two field maps name and time type with coalescing on the name. The created records are pointing ...
Hello, I have created 2 same scheduled data import by mistakeas below. And I want to change the active to false for run Daily but I can not update any field and will show the following error. (Also can not delete the record)Does any one know how I ca...
Does anyone know how we could either prevent or at least restrict the usage of "?.do" back door to backend? As you well know, many customer wants to restrict the end users = roleless users of going to backend. As there are some OOTB ways to automatic...
Hi All, Need to generate report on emails, where received from should be more than one recipients, please advice how to achieve this, can I do it through database views or can I try using email script, I also tried condition filter "greater than or ...
Hi,I am trying to figure out how to access a Client Script variable in the HTML code on a UI page.My goal is to have a g:ui_reference field on the page which is prepopulated with a sys_id (and correct display value) that is fetched from a UI Action.I...
Have just completed the upgrade of non prod instance from Rome Patch 9b to Tokyo.Running the Upgrade Preview showed 59 records predicted to be skipped and reviewing these they contained customisations. After running the upgrade there were 411 skipped...
Hi All, Need help .!We have installed the new project workspace plugin sn_pw. in that my client requirement is need to hide the Resource option from the Classic Planning console. as show in the below attached image. Thanks in advance.
Hello, I have faced an issue I have not faced before. When I try to import an xml file to QA instance, that is dinied with below error.Skipping record for table sys_user_role and id <sys_id> - permission denied Because I am using security admin user,...
I have a personal Dev instance however, I am unable to see how I view ServiceNow in the standard menu format. My intent is not so much 'development' but rather to test out difference capabilities and possibly develop later if I see gaps. For instance...
I have a catalog item where I have to validate that 16 fields contain only numbers. Validation should be done onChange for each of the 16 fields. I can create a global UI script and call it from the 16 onChange scripts, however as I understand this...
How to show the Sub Categories on the Right side of the page when a Parent Category is selected? Currently, when you select the Parent Category(Hardware), we could see all the items of sub-categories. But I want to show only the Sub Categories on the...
Hello everyone, I'm currently implementing virtual agent in our service portal and I would like to load a topic once I clicked a button.I know that we can use this URL https://instance.service-now.com/$sn-va-web-client-app.do to load the virtual age...